Learning & Development Supervisor
3 weeks ago
About the job Learning & Development Supervisor
**Purpose of the job**
Deliver & administer functional & non-functional training courses.
Work with our new hires, providing them with Corporate, business, technical information & training and support needed within their first days, weeks of hiring, On-boarding specialists play a significant role in helping our new hires to get oriented and integrated
**Duties and responsibilities**
- Conduct training sessions as part of the Induction Program for all new hires on Orange products, services, systems and related skills.
- Deliver the field experience as part of the induction program.
- Plan, schedule for the onboarding cycle and meet deadlines.
- Qualify new hires requirements in a courteous and effective manner.
- Assume ownership of employees problems and seek to identify, respond, and resolve any issues before they interrupt business, ensuring a satisfactory solution for both the business and the employee.
- Measure & report to ensure ongoing satisfaction with our On-boarding.
- Conduct training sessions as part of the functional training plan.
- Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
- Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
- Design and conduct training sessions for soft skills.
- Ensure standard quality checks of training delivery and administration as per the departments policies.
- Assist in the administration of training programs.
- Ensure consistent information and skill delivery in all training activities provided to employees.
- Keep training material updated with new product and services or any other related changes.
- Issue activities and progress reports to document work progress.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Work on RFPs & review suppliers proposals.
- Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
- Develop channels to stay connected with employees and assess potential needs.
**Job specification**
**Education**
- Bachelor degree in Human Resources or Business Administration.
- Post-Graduate studies in HR is a plus
**Experience**
- 2 to 5 years of experience, 3 of which in a similar field in a corporate environment.
- Good knowledge of training providers in Egypt and the Middle East.
- Good knowledge of learning & Development tools and processes
- Certified Train the Trainer
**Skills and abilities**
- Fluent English both spoken and written.
- Excellent computer working skills.
- Good internet searching and presentation skills.
- Result oriented with an ability to meet tight deadlines.
- Very strong communication skills and able to work within a team.
- Planning and organizing skills.
- Customer and quality oriented.
- Creative thinking and analytical skills.
- Background in a telecom role is a huge plus
- Project management experience
- Energetic, upbeat, tenacious team player with exceptional interpersonal communication skills - verbal and written
- Calm and composed under pressure
- Detail-oriented and data-driven
- Passionate about meeting & helping new hires
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