Cmd Specialist

**About the role**:
Managing and scheduling customer changes worldwide.
- Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
- Risk evaluation and Feasibility Study
- Change scheduling
- Point of contacts for queries and escalations concerning change management
- Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
- Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
- End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD)
- Request configurations from VPO, ICM and AGN teams
- Make all the pre checks before the change window time
- Guide the field Engineer for all scheduled change activities
- Make all the post checks after the change window time
- Send success report to all involved entities after the completing the change

**About you**:

- Understanding of one or more of the following protocols, Frame Relay, ATM, Ethernet, DSL, X25, SNA, LAN and inter-networking technologies, TCP/IP.
- Knowledge of air transport industry a plus
- PTT functioning and Change management knowledge.
- Should have high-level knowledge of Layer 1,2 and 3 OSI level troubleshooting skills.
- Good knowledge of protocol, systems, communications interface, circuit knowledge and network problem determination skills.
- Proactive, self-motivated and determined attitude.
- Need a willingness to learn and expand knowledge.
- Ready work in 24x7 shift based environment.
- Time Management
- Decision-making
- Customer Oriented Attitude
- Ability to work under a stress environment
- “Can Do” Attitude
- Team Spirit
- Excellent communication skills
- Fluent in both spoken and written English
- Degree/Equivalent in computer science, telecommunications or related discipline
- CCNA is a must
- 1-3 year experience in direct relation skill set in telecommunication industry
- 1-3 years experience in a customer oriented position

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular