Supervisor Dispatching

**Company Description**
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Creating an inspiring team environment with an open communication culture, getting the maximum potential out of our front line heroes, empower them and develop their skills, and help us to accommodate the mindset of performance oriented function through our values, fairness, transparency, utilization, development, routines, and dynamicity.
**Qualifications** What Do We Request?**
- Minimum 9 months of work experience in the Dispatch team.
- Advanced MS Excel Skills & Google Apps.
- Bachelor’s degree is a must.
- Excellent command of written and spoken English Language.

**What’s On Your Plate?**
- Ownership in driving process alignment and creation of workarounds
- Achieve our targets by driving the team’s mindset towards the company’s values and strategy
- Regular coachings to the team to deliver world-class experience to our customers and riders
- Managing conflicts and negative behaviours in a constructive way
- Ensure maximum support to logistics teams in all countries and process alignment and improvement
- Finding ad-hoc solutions when it comes to the handling of business critical situations (force majeure, shortage of drivers, technical issues, etc.)
- Team skills development and growth plans