Costumer Care

**Position Overview**:
The Patient care specialist manages inquiries and efficiently resolves patient complaints. The responsibilities include monitoring and maintaining a positive online reputation on platforms like Google and Trustpilot by promptly addressing and resolving negative reviews.

**Main Responsibilities**:

- Conducting follow-up procedures to ensure effective communication and resolution of inquiries.
- Managing and addressing patient complaints promptly and professionally.
- Monitoring patient interactions and feedback on Google and Trustpilot platforms to maintain a positive online reputation.
- Addressing and resolving negative reviews to uphold the organization's image and

**Qualifications**:

- At least a diploma degree is required
- Proficiency in Microsoft Office and CRM software.
- Strong communication skills,
- Very good problem-solving abilities and time management skills.
- Patience, and resilience.
- Fluency in 1 of the following languages_ **(Russian or French)**_
- 6 Months of relevant experience.
- **Morning shift from 10h to 19h (Sunday to Thursday) Saturday part time**_
- **Females Only**_

Pay: E£12,000.00 - E£16,500.00 per month