Pos Support Specialist
2 weeks ago
Roles and Responsibilities:
- Provide L1 technical & Functional support for Oracle POS Application & Backoffice
- Daily Monitoring of Pricing, promotions and other important batches and integrations
- Support Stores in troubleshooting and fixing day to day issues in pricing, Till, Registers, Serial Number, Tenders and other integration
points
- Testing & Deployment of new patches and configurations received from Enterprise IT team
- Configure JPOS Utility/ POS Hardware utility and peripherals like Printer, Display, Cash Drawer, Credit Card Machine & MSR in POS
like NCR, Toshiba, NEC, IBM etc.
- Review all IT Service Desk tickets assign and make sure to close them on time as per SLA
- Write basic SQL queries to review data for troubleshooting
- Conduct UAT with business and support in writing test cases
- Conduct Training session on POS Functionalities
Qualifications:
- Bachelor's degree in computer science
- 3-5 years of experience in Retail domain
- Strong familiarity with Oracle SQL/PLSQL
- Familiarity with other Retail POS systems
- JAVA Development skills is a plus
- Knowledge of ORPOS, Functional Flow, Basic Tables, Integration points is a Plus
**Skills**:
- Organized with attention to detail.
- Excellent analytical, logical thinking, and problem-solving skills.
- Excellent verbal and written communication skills in Arabic and English.
- Thorough understanding of information technology procedures and practices.
used in the organization and the industry.
- Basic knowledge of PL/SQL
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