Operations & Maintenance Engineer
1 day ago
Align with Business Goals
- Familiarize with the company's mission, vision, and strategic objectives.
- Work closely with other departments.
- Clearly articulate technical concepts to non-technical stakeholders.
- Forecast future network needs and plan for capacity expansion
- Receive, log, and prioritize incoming support requests.
- Troubleshoot and resolve technical issues, including hardware, software, and network problems.
- Escalate complex issues to higher-level support teams as necessary.
- Assist users with software installation, configuration, and usage.
- Answer user questions and provide clear and concise explanations.
- Create and maintain a knowledge base of solutions to common problems.
- Update and improve the knowledge base regularly.
- Share knowledge with the support team to improve efficiency.
- Monitor system performance and identify potential issues.
- Respond to system alerts and take corrective action.
- Perform routine system maintenance tasks.
- Strong technical skills, including knowledge of operating systems, hardware, and software.
- Ability to explain technical concepts in clear and simple terms.
- Patience and empathy when dealing with users.
- Relevant certifications (MS, Network+, Security+) are preferred.
- Network support often requires 24/7 coverage, so shift work may be necessary.
- On-Call Responsibilities
- Prioritize activities
- Monitor and respond promptly to incidents.
- Keep abreast of the latest technologies
- Prepare reports on incidents, system performance, and solution effectiveness with a Root cause analysis.
- Staying up to date with the latest technologies
**Personal Skills**:
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
**Technical Skills**:
- Basic understanding of IT concepts and technologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
**Job Details**:
Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Employment Type
Employee
Job Division
Business Continuity
Technical
Career Level
Entry Level
Years of Experience
Min: 1
Degree
Bachelor's degree
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