Partner Support Advisor

3 days ago


القاهرة, Egypt Property Finder Full time

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

**Role Summary**:
**Tasks and responsibilities**
- Serves customers by providing product and service information and resolving product and service problems.
- Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
- Ensures performance goals are being met consistently based on quality standards.
- Support the team members and provide training on best practices.
- Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
- Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
- Make recommendations when policies and procedures need modification when problems arise.
- Diagnose the technical problem at the customer end and identify the possible solution (s)
- In case of code error, create a summary of the issue (s) and escalate it to the development team
- Report to the Manager on any issues which require further action

**Desired Qualifications**:

- One or more years’ experience in related positions.
- Excellent typing skills
- Excellent English/Arabic language skills
- Ability to communicate correctly and clearly with both internal and external customers
- Excellent documentation skills Good comprehension skills
- ability to clearly understand and state the issues customers present Good composition skills
- ability to compose a grammatically correct, concise, and accurate written response
- Excellent customer service skills
- Ability to empathize with and prioritize customer needs
- Demonstrable conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
- Effective problem solving skills
- Strong time management skills
- Action oriented and self-disciplined
- Adaptable/Open to change
- Excellent Teamwork

**Our promise to talent**

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place **for you to be your best self.**

**Property Finder Principles**
- Move fast and make things happen
- Data beats opinions
- Don’t confuse motion with progress
- Failure is success if we learn from it
- People over pixels



  • القاهرة, Egypt Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...


  • القاهرة, Egypt Vistant Full time

    Vistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international development, healthcare, and social services agencies. This position is located in...


  • القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **Talent Acquisition Partner** *** **Company**: Nestlé **Position Type**: Full-Time **Location**:Cairo, Egypt **Unleash Your Talent Sourcing Superpowers at Nestlé!** Nestlé, the world's leading food and beverage company, is searching for a rockstar Talent Acquisition Partner to join our dynamic team. In this role, you'll be the driving force behind...


  • القاهرة, Egypt Medcloud Full time

    Responsible for maintaining and expanding network providers - manage providers' new contract cycle - Negotiate contract terms with internal and external business partners - Compare and revise providers' price list. - Review and update existing contracts - Analyze potential risks involved with specific contract terms - Stay up-to date with legislative changes...


  • القاهرة, Egypt Vistant Full time

    **Job Title: Economic Growth Advisor** Vistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international development, healthcare, and social services...


  • القاهرة, Egypt SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consultant, Advisors

    4 weeks ago


    القاهرة, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • القاهرة, Egypt Cambridge University Press & Assessment Full time

    **Salary**: - Competitive**Location**: - Cairo, Riyadh**Business Unit**: - Cambridge Partnership for Education**Vacancy Type**: - Permanent**Closing Date**: - 14 October 2024**Meet the recruiter**: - Aleksandra Aleksandrova **Location: Egypt or KSA** **The **Role** Partnership for Education, Cambridge University Press & Assessment, works with...


  • القاهرة, Egypt Ericsson Full time

    **About this opportunity** **What you will do** - Develop and implement a comprehensive talent acquisition strategy for the Middle East region, with a focus on the GCC countries, in collaboration with business leaders to address their hiring needs and align with global and regional objectives. - Partner with universities, career forums, and relevant...


  • القاهرة, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Finance Partner

    2 weeks ago


    القاهرة, Egypt GSK Full time

    **Site Name**: Egypt - Cairo **Posted Date**: Sep 18 2024 Are you looking for an opportunity to enhance your finance skills in a multi-national organization while supporting the development of corporate plans and strategic objectives for the business? If so, this is the role for you. As Finance Partner you will be part of a finance partner team aligned to...

  • Geophysicist Advisor

    4 weeks ago


    القاهرة, Egypt Apache Inc. Full time

    **Specific Responsibilities**: The Geophysical Advisor for Apache Corporation will be a member of Apache’s Geoscience team within our Egypt Asset at the company’s Cairo, Egypt office and assigned to the KPC joint venture exploration team. This position will report to the Director of Geophysics. - Primary responsibilities include: - Identify exploration...


  • القاهرة, Egypt IBM Full time

    Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • القاهرة, Egypt Novo Nordisk Full time

    Regional Medical Advisor **Category**:Clinical Development**Location**:Cairo, Cairo, EG- **The position** - In this role, you will be responsible to provide medical and scientific support and information to internal and external customers. You will liaise with Key Opinion Leaders and Healthcare professionals regarding Novo Nordisk products and strategy,...

  • Legal Advisor

    1 month ago


    القاهرة, Egypt AtkinsRéalis Full time

    **AtkinsRéalis is looking for Legal Advisor - Global Operational and Legal Support team (‘’GOALS’’), in Cairo.** **_ About AtkinsRéalis_** AtkinsRéalis is a world-leader in engineering, design and project management consultancy since 1911 with over 30,000+ employees worldwide. We are dedicated to making the world work better for all by bringing...

  • HR Business Partner

    4 weeks ago


    القاهرة, Egypt Abbott Laboratories Full time

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Supply Chain Partner

    1 month ago


    القاهرة, Egypt Novo Nordisk Full time

    Supply Chain Partner **Category**:Supply Chain**Location**:Cairo, Cairo, EG - Are you passionate about supply chain management? Do you want to play a pivotal role in ensuring smooth operations and efficient logistics? If so, we invite you to join our dynamic team in Egypt as a Supply Chain Partner.- This position will be based in Cairo, Egypt under the...


  • القاهرة, Egypt Apache Inc. Full time

    **Specific Responsibilities**: The Geophysical Sr Advisor for Apache Corporation will be a member of Apache’s Geoscience team within our Egypt Asset at the company’s Cairo, Egypt office and assigned to the KPC joint venture exploration team. This position will report to the Director of Geophysics. - Primary responsibilities include: - Identify...

  • HR Business Partner

    1 month ago


    القاهرة, Egypt World Health Organization Full time

    **Grade**: P4 **Contractual Arrangement**: Fixed-term appointment **Contract Duration (Years, Months, Days)**: 2 years (Subject to availability of funds, satisfactory performance.) **Job Posting**: Aug 21, 2024, 9:49:31 AM **Closing Date**: Aug 28, 2024, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/BOS Business...

  • HR Business Partner

    3 days ago


    القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (Cairo)- Human Resources- On-site- Experienced Professionals**ABOUT YOUR NEW JOB** **ABOUT YOUR NEW JOB RESPONSIBILITIES** - Advises line managers on moves, recruitment, onboarding for mainstream positions. - Partners with Line Managers to ensure development and release of organizational announcements related to structure and people changes. -...