Operations Manager

2 weeks ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

He/she should have a team handling experience of +5 employees.
- Business & channel development experience is desired.
- Ability to Deep Dive and develop innovative ideas for process challenges along with continuous improvement experience and operation project management.
- Experience using and communicating performance metrics.
- Proven ability to influence others without having positional authority.
- Strong verbal and written communication skills are a must.
- Strong Bias for great customer service: Be able to effectively think from customers’ perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders
- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Key job responsibilities
- Maintain channel Quality with timely intervention to improve performance of low performing nodes and partners and ensure best performance on vendor level.
- Builds capability of service partners to manage peak variations
- Coach & connect with CTL on improving performance & relationship management (Work’s With/1:1).
- Safety audits
- Conduct regular Node safety audits, set goals for continuous process improvement.
- Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment
- MBA/Masters Degree in relevant area from a world class institution
- Relevant experience in Operations, Supply Chain, Transportation Logistics, Distribution or Program Management.
- Six sigma certified is preferred.
- PMP certified is preferred.


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