Technical Analyst
2 weeks ago
**Location**: Cairo - Egypt
**Company**: Nestlé Business Services
Full-time
***
Joining Nestlé means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future.
In this role, you will facilitate seamless integration and collaboration between the NBS Center and markets by ensuring effective use of telemetry insights and CRM systems. Drive operational excellence, continuous improvement, and data-driven decision-making, aligning with market needs and contributing to overall business strategy. Serve as a key enabler for enhancing system adoption, user support, and process efficiencies.
**A DAY IN THE LIFE **
- Telemetry Integration and Reporting:
- Ensure accurate and timely implementation of telemetry tools and frameworks to support market analytics and insights. Guide Nestle Professional Sales & Technical teams through real time dashboard monitoring and reporting to support customers in proactively resolving technical issue and sales recommendations.
- Provide actionable insights derived from telemetry to optimize market and NBS operations.
- CRM Services Superuser Responsibilities:
- Serve as the primary point of contact for all CRM-Services related queries, ensuring comprehensive support for modules across Trade Assets and other integrated functions.
- Conduct training and guidance sessions to ensure users are equipped with the knowledge to operate the system effectively.
- Oversee system hygiene and user data accuracy.
- Continuous Improvement Initiatives:
- Identify gaps in current telemetry and CRM processes and lead improvement initiatives to address them.
- Collaborate with cross-functional teams to drive end-to-end enhancements.
- Stakeholder Engagement and Communication:
- Build strong relationships with market teams, third-party technical services providers and NBS stakeholders to foster collaboration and alignment.
- Maintain open and transparent communication channels, providing regular updates on progress and system changes.
**What will make you successful**
- Bachelors degree in business administration or any relevant field.
- Minimum 1 year of relevant experience.
- Full proficiency in English language skills.
- Strong understanding of Microsoft tools (Excel is a must).
- Knowledge in Power BI is a plus.
- Hands-on experience with SAP modules, with a focus on data accuracy and process alignment is a plus.
- Strong knowledge of data analytical tools.
- Proven experience in managing and supporting CRM systems, including user training, troubleshooting, and system optimization.
- Excellent Communications skills and problem-solving skills.
- Strong stakeholder management and leadership skills.
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