Call Center Trainer

2 weeks ago


مصر, Egypt NAOS Solutions Full time

NAOS Solutions is recruiting a Talented Trainer...

**Duties and tasks**:
1. Conducting training sessions in Arabic and in English

2. Turning client Standard operating procedure documentation (SOP) into training material

3. Assessing trainees and evaluating them based on their performance during the session

4. Following up on updates with operation TLs & AMs

5. Conduct surveys to gauge the effectiveness of programs

6. Support and mentor new employees

7. Keep attendance and other records

8. Develop a schedule to assess training needs

9. Consult with other trainers, managers, and leadership

10. Create training strategies, initiatives, and materials

1. Native level in Arabic
2. High command of the English language preferred to be a Fluent English speaker.
3. Minimum 1 year of previous experience in Training or Teaching
4. Excellent presentation skills, strong interpersonal and organizational skills
5. Ability to identify gaps in skills
6. Knowledge of various teaching methods and approaches
7. Proficiency in the Microsoft PowerPoint
8. Able to multitask, prioritize, and manage time efficiently
9. Able to analyze problems and strategize for better solutions


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