Data Center Engineer
2 weeks ago
**Inventory and Inspection**
- Upon receipt of the new hardware for installation:
- Inspect the packing for signs of possible shipping damage.
- Inspect the carton components against the packing list for missing equipment.
- Visually inspect for physical damage after unpacking.
**Installation and Physical Planning.**
- Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
- Ability to lift to 30 lbs. when necessary
- Plan the physical layout of the equipment using the physical planning manuals.
- Review floor-loading requirements.
- Ensure that equipment power requirements and specified receptacles will be available.
- Survey the installation site for specific requirements for moving the equipment from the delivery platform to the installation area.
- Ensure that all parts and bills of material are on hand to accomplish conversions and feature changes to presently installed equipment
- Ensure that the required power outlets have been installed.
**Maintenance of VAS Supplied Equipment.**
- Corrective maintenance, upon customers calls for any required service of any piece of equipment currently under maintenance agreement or warranty of VAS.
- Preventive maintenance, carry out routine maintenance on all the equipment currently under maintenance agreement or warranty. Check error logs, and action accordingly.
- Perform troubleshooting, parts replacement, system upgrades and deployments
- Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
- Responsible to be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations.
- Understanding of the importance of having a sense of urgency, communicating effectively and having a keen attention to detail
**Engineering Changes and Upgrades**
- Installation / implementation of all upcoming engineering changes in the installed equipment.
- Upgrade of machine microcode.
- Any required hardware upgrade by customer.
- Code upgrade and configuration changes
- Perform part replacements as directed by the technical support Center. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
**Personal Skills**:
- Excellent communication, interpersonal and negotiation skills.
- Excellent leadership & people management skills
- Excellent analytical & problem-solving skills.
- Excellent command of English.
- Industry certification in Storage, Linux, Windows, VMware and/ or Networking
- Ability to meet project schedules and deadlines with mínimal supervision
- Willingness to work flexible hours and other related duties as assigned
**Technical Skills**:
- Minimum 1 - 3 years of experience with at least the last 1 year in a similar position.
- Proven ability to diagnose customer reported problems, determine the problem in the Storage, Networking, Servers or HCI related, and take steps to resolve.
**Education**:
B.Sc. of Engineering with a specialization in Communications or Computers.
**Job Details**:
Job Location
Cairo, Egypt
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Joining Date
2023-01-01
Employment Status
Full time
Employment Type
Employee
Manages Others
No
Job Division
VIS
Technical
Career Level
Entry Level
Years of Experience
Min: 1 Max: 3
Residence Location
Egypt
Nationality
Egypt
Degree
Bachelor's degree
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