Coordinator Rtm

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Executes plans and ensures effective implementation of schedules. Administers Call Center Agents’ scheduling. Uses over and under rules to minimize the gap between actual arrival patterns and forecasted
patterns. Reconciles daily attendance with agents schedule and time in/out reporting in coordination with
the Team leader. Create and deliver daily, weekly and monthly WFM reports. - Communicate changes to
scheduling to ensure suitable daily resource coverage. Maintain a running report of attendance records. Schedule measures for continuous improvement, including making recommendations to
improve scheduling efficiency and team member satisfaction. Provide analytical support to operations and propose recommendations or solutions to
enhance efficiency as needed. Ability to facilitate daily operations updates. Manage non-productive time request process, ensuring activities are planned without
impacting SLAs - Perform any additional related tasks.

What Did We Order? Very good People Management & Leadership skills Required skills, expertise & knowledge: Functional Level: Proficiency in MS office software. Good Business Writing Skills.  Good
Presentation Skills. Good Analytical Skills Business Level: Understanding the nature of the call center industry. Understanding “Talabat
& Otlob“ Culture and Values. Good understanding of workforce management methodologies. Interpersonal Level: Organizing and Time Management. Good Communication Skills.
Dynamic. Ability to work under pressure. Team Player. Initiative. Attention to Details - Ability
to handle Multiple Tasks Problem Solving: Analytical Skills Educational Background: Bachelor’s Degree in relative field Professional Experience: 1 Year of work Experience in the call center industry Language Skills: - Arabic language is mandatory. Proficient in English Language.