Claims and Penalties

3 weeks ago

مصر, Egypt PepsiCo Full time

**Responsibilities**

**Claims and Return Management**
- ** Manage Returns**:

- Receive notification about return delivery from customer/sales (in rare cases only large quantity errors, health issues, damages etc.) and align on issue resolution with the customers
- Get approval for delivery note from Sales team and Inform the delivery driver for pick up of goods
- ** Manage Refusals**:

- Receive information about order refused after reaching customer premise
- Consider customer credit in system (only if billing document prepared)
- ** Handle Penalties**:

- Analyze the proforma document (received from customer/sales) to understand why customer is penalizing
- Setup & continuous improvement of tool for tracking penalties (including analytics for penalties)
- Triage the kind of penalties received and Process agreed upon penalties
- Budget monitoring & Reporting and consolidate respective end-of-month findings

**Process Management**
- ** Design and Maintain processes and SOP**:

- Define a framework for updating the SOPs and manage change request for updating SOPs

**Qualifications**
- Proficiency in English and French (written and spoken C1)
- Demonstrated stakeholder management experience with both internal and external customers working within customer service and ideally customer claims management (usually min 0-1 yrs exp.)
- Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable
- Excel & Office package advanced knowledge mandatory

  • Tax Accountant

    2 days ago

    مصر, Egypt Marine and Engineering Services Company - MESCO Full time

    Responsible for the preparation of the all the tax returns “vat return, form 41, Income record, shareholder tax and salaries tax form for an accurate tax law implementation - Responsible for the uploading of tax return forms on the tax online system on time to avoid any penalty - Responsible for the arrangement for the tax payment on time in coordination...

  • Clearance Specialist

    1 day ago

    مصر, Egypt Unilever Full time

    **The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...

  • Accountant

    4 weeks ago

    مصر, Egypt Six of October Development and Investment Full time

    Prepare notes receivable monthly report and as requested. - Periodic reconciliation between general ledger and cash management system. - Prepare monthly banks accounts’ reconciliations and follow up the outstanding. - Prepare clients’ checks collections and returns monthly report. - Report weekly the returned checks to Client Financial Services &...

  • Assistant

    1 week ago

    مصر, Egypt European Bank for Reconstruction and Development Full time

    Requisition ID- 30747- Office Country- Egypt- Office City- Cairo- Division- Banking Countries of Operations- Contract Type- Short Term- Contract Length- 12 months- This position is advertised as a 12 month short term contract_ **Purpose of Job** The Assistant is responsible for providing administrative and secretarial support to allocated managers. The...

  • Chief Accountant

    3 weeks ago

    مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time

    **Chief Accountant (Hotels Experience)** - ** Job Title: Chief Accountant.**: - ** Location: Alexandria, Egypt.**: - ** 5+ Years Experience in the Hospitality Field.**: - ** Accounts Payable experience is a must.** We are looking to hire a chief accountant to join our finance department and manage the major reporting and reconciliation duties of the...

  • Chief Accountant

    3 weeks ago

    مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time

    **Job Title: Chief Accountant.**: - ** Location: Alexandria, Egypt.**: - ** 5+ Years Experience in the Hospitality Field.** We are looking to hire a chief accountant to join our finance department and manage the major reporting and reconciliation duties of the company. We need an outstanding professional who possesses inherent leadership qualities and...