Solution Architecture vois
4 months ago
**Role purpose**:
The Application Architect collaborates closely with:
- Team colleagues for network and infrastructure architecture to ensure that the various architecture aspects tie into each other
- TSSC team for implementation of the architecture guidelines
**Key accountabilities and decision ownership**:
- Support service transition projects in architecture-compliant solution designs, effort-estimation, vendor selection and implementation approach
- Own and maintain the Application Lifecycle Management tool
**Core competencies, knowledge and experience**:
- Understanding of Channels, Bots and automation in Contact Centre domain.
- Understanding of API integration and SIP Communication
- Understanding of architecture frameworks such as TOGAF, COBIT, ITIL and eTOM
- Experience working for a large scale global communication service provider or IT organization
**Must have technical / professional qualifications**:
- Technical Degree
- 5+ years’ experience in Contact Centre Solution
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