Runbook Sme

**Role and Responsibilities**:

- This role is achieved through four stages:

- Data collection and interviews
- Acquire the acceptance criteria from Business owners, managers, or users
- Validate the acceptance criteria with Application teams and other technical teams as required.
- Collect and document contact list
- Applications details
- App Owner
- App SME
- DB SME
- Application to server mapping
- Storage, SAN, NAS, RDMs,
- Application Dependencies
- Application DR capabilities
- RTO and RPO
- Runbook creation
- Follow Up with all technical SMEs to ensure all technical details are collected.
- Organize technical steps in a logical order.
- Assign a suitable time for each activity.
- Ensure the total activities duration within the agreed event’s window.
- Discuss time plans with different stakeholders to avoid conflicts between activities.
- Create dashboard(s) for activities follow up.
- Runbook testing
- Run dry-run workshops to ensure all activities are collected and ordered
- Organize and conduct tabletop exercise(s)
- Governance
- Update Runbook actual time during activity.
- Interface with different technical teams to ensure runbook steps are executed as planned.
- Collect and present lessons learned

**Requirements**:
**Requirement**:

- Understanding of Cloud technologies and migration methodologies
- Good knowledge of known virtualization platforms preferably vSphere, Hyper V, and other platforms will be considered as well.
- Good knowledge of known containerization platforms preferably OCP and other platforms will be considered as well.
- Good Knowledge of enterprise IT architecture for example
- Storage and/or backup configuration and replication options
- Different OS deployment and management techniques
- Network components and its configuration
- Strong communication and collaboration skills
- Logical and design thinking
- Problem Solving skills
- Data modeling and Data visualization
- IT service management knowledge
- Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
- Experience with automated discovery tools e.g. Device 42, vRNI, etc**.**:

- Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
- Experience in conducting workshops, preparing migration strategies, migration plans, runbooks, and status reports.
- Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.
- Strong stakeholder management skills - negotiation skills.

**Certification and Education**
- Bachelor’s degree in computer science/information systems or equivalent.
- Preferred Data Engineering certificate(s)
- CCNA, network essentials, Comptia Network+ or equivalent
- ITIL V3 and/or V4 Foundation
- Certified from one of the major cloud provider

**Desirable skills and experience**
- Experience in delivering engagements under PRINCE2, PMP or TOGAF frameworks.
- Understanding of ITSM framework(s).
- Experience in presenting at a user group, trade show, or similar is highly desirable.
- Minimum 5 years experience working in enterprise DC implementation and/or migration projects.