Digital Services Integration Manager

3 weeks ago

Cairo, Egypt Orange Business Full time

**About the role**:
**Main Mission**

Part of the GDO (Global delivery and Operations) Digital services integration team, the Digital Services Integration Manager is responsible to transfer customers’ requirements into solutions based on Orange or third party products and services.

He/she is also acting as the business analyst translating business requirements into technical requirements.

He/she owns the technical design from concept to subsequent implementation, including performing high level design, collaborating with the development team on low level design, technical validation of implementations process, integrations, user acceptance tests, and associated processes and customer interactions.

**About you**:
**Detailed job description & skills**:
Full control on integrated solutions powered by Orange Innovative Service solutions development and delivery, implementation and change requests to achieve quick ‘right first time’ go to market and implementations-Build and maintain relationship with consultants, account teams, product managers, Process, IT & other project stakeholders.

**Functional - Design and Architecture**:

- **ensure solution execution**:

- Lead the completion of the solution service block after contract signature; plan for and work with diligence to ensure quick wins
- Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery - in coordination with the regional presales consultant if exists
- provide consulting services for the associated customization including High Level Design and coordination with the development team for Low Level Design
- ensure that service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Feasibility, Regulatory, etc.)
- provide design activity and technical details for software and data flows as required for the customer services that are being ordered (in line with the high level customer requirements captured by Sales)
- Responsible for Digital solution UAT process owner for customer solutions and enhancement requests
- Share in the customer and service acceptance testing and communicate defects or changes to engineering

**Functional - Project Management**:

- Achieve customer & product deadlines.
- Ensure a project plan is prepared and maintained.
- Managing the requirements of all stakeholders and ensure appropriate communication with all these entities.
- Accountable for project performance and quality: Control performance to meet the deliverables according to the schedule.
- Ensure acceptance of project deliverables by stakeholder, customers & project sponsor.
- Build a lesson learned register for every project, and update the knowledge management database with it.
- Throughout the project, the project manager is accountable for providing project deliverables according to expected standards of service development methodology "Time To Market" (description and schedule of the construction process, identifying risks, regular reporting to the project manager, etc.)

**Additional information**:
**Skills Profile**:

- Experience in project management specific to IT solutions and offers.
- ITSM and process experience
- ServiceNow experience. (is a plus)
- Monitoring and reporting experience.
- Knowledge of Service Management activities
- PMP or Synergy certifications. (preferred)
- Agile and Scrum knowledge
- ITIL (is a plus)
- French speaker is a plus

**Department**:
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular

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