Active Cybersecurity Operations Sr. Engineer

1 week ago


مصر, Egypt Giza Systems EG Full time

As a Cybersecurity operations team leader, you will manage a team of cybersecurity operations engineer providing L1/L2 support for solutions provided to Jafeer’ s customer. You will act as technical reference to the team and will oversee the customers tickets and cases and take charge of troubleshooting till resolution. You will monitor the customer services and make sure of meeting agreed SLAs.
- Oversee the day-to-day management of operational shifts.
- Identify and resolve problems and create solutions for opened cases.
- Act as technical reference to the team.
- Hire, coach and develop cybersecurity operation team shifts.
- Regularly communicate to management and customer the service operation status.

**Personal Skills**:

- Experience with initiating enhancements initiatives in a global environment based on operational trends.
- Experience with initiating enhancements initiatives in a global environment based on operational trends.
- Excellent strategic problem-solving skills. Experience managing technical teams, vendor or SLA contracts and delivery.
- Ability to work non-standard hours and differing work rotations/shifts.

**Technical Skills**:

- Experience in computing infrastructure, networking and cloud environments.
- Experience with Fortinet products (Fortimail, Forti Analyzer, FortiGate and FortiSandbox)
- NSE Certificate is a Plus.

**Education**:
Bachelors in Computer Science, Engineering, other related field, or equivalent experience.

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Joining Date

2024-06-01

Employment Status

Full time

Employment Type

Employee

Job Division

Jafeer

Career Level

Mid Career

Years of Experience

Min: 5 Max: 7

Residence Location

Egypt

Nationality

Egypt

Degree

Bachelor's degree



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