IT Specialist

Cairo / Alexandria
- 2-4 years Experience
- Digital Solutions Department

**About the job**:
**Requirements and responsibilities**

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**Duties**:

- Remote Support for world-wide end-user community
- Carry out and implement Company IT Support.
- Collaborate with different members of the IT Team to ensure all goals are met and that we are carrying out best practices.
- Take part in developing an inventory management system to track all company equipment.
- Manage user access for internal systems.
- Troubleshoot employee’s PC hardware issues.
- Interact with internal staff and vendors to resolve customer issues/inquiries, provide feedback, and close loop.
- Supporting the day-to-day operations of ticket and task management.
- Resolving all issues coworkers have with their IT systems and software.

**Technical Requirements**:

- Microsoft 365 Services is a must.
- 2+ years of experience.
- Working knowledge of relevant operating systems and software.
- Efficient troubleshooting abilities.
- V. Good command of Active Directory and Windows Client OS.
- V. Good understanding of Networking and VPN. CCNA is a plus.
- Good command of Mac Os is preferable.
- PowerShell scripting skills is a plus.

**Non-Technical Requirements**:

- Excellent problem-solving and critical thinking skills.
- Keen attention to detail.
- Good organization, time management and prioritization.
- Effective communication skills, including speaking, writing and active listening.
- Great customer service and interpersonal skills.