Senior Incident Manager

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

Job Role / Function - **Education/Training** - Years of Experience - **Unspecified** - Career Level - **Mid Career / Senior** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - Conducting and delivering direct training sessions for internal and external clients. - Prepare and evaluate diploma assignments, graduation projects, and...

Job Role / Function - **Education/Training** - Years of Experience - **Unspecified** - Career Level - **Mid Career / Senior** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - Conducting and delivering direct training sessions for internal and external clients. - Prepare and evaluate diploma assignments, graduation projects, and...

About the role As part of the Cybersecurity Operations team, you will help to secure our intellectual property and other digital assets of the Digital Industries Software (DI SW) division of Siemens from cybersecurity threats. You will join a cyber-focused team that handles the holistic landscape of protecting a software research and development...

**Job Family**: Cybersecurity **Req ID**: 365609 About the role As part of the Cybersecurity Operations team, you will help to secure our intellectual property and other digital assets of the Digital Industries Software (DI SW) division of Siemens from cybersecurity threats. You will join a cyber-focused team that handles the holistic landscape of...

About the role As part of the Cybersecurity Operations team, you will help to secure our intellectual property and other digital assets of the Digital Industries Software (DI SW) division of Siemens from cybersecurity threats. You will join a cyber-focused team that handles the holistic landscape of protecting a software research and development...

The Senior Oracle DBA with OEM expertise is responsible for the operations, implementation, maintenance, and performance tuning of Oracle database systems across the organization. - This role involves utilizing Oracle Enterprise Manager extensively for monitoring, management, and administration tasks.Resolve most technical incidents independently within...

Innovation is at the heart of what we do. At Agolo, natural language processing, machine learning, and data are at the core of our work. We are looking for a Senior DevOps Engineer to join our team in Cairo. As an engineer at Agolo, you will work closely with our data science and product teams to build the next-generation AI summarization platforms. **As a...

We are seeking an experienced and talented Senior DevOps Engineer to join our dynamic team. As a Senior DevOps Engineer, you will play a crucial role in optimizing our software development and deployment processes, ensuring scalability, reliability, and security of our infrastructure, and driving continuous improvement in our DevOps practices. -...

About the job Senior, software Engineer Integration **Purpose of the job** Development and Support for integration Solutions within the information technology entity for telecommunication environment **Duties and responsibilities** - Participate in development of new integration services and operations support team to ensure delivery and resolution of...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**Brief Job Description** - Packaging senior operator perform automatic, semi-automatic & manual packaging activities; primary & secondary packing activities. - Packaging senior operator perform automatic & semi-automatic packaging lines set-up and run in accordance with the validated settings and parameters beside serialization/aggregation activities. -...

**About the job Database Administrator Manager**: Job Purpose: - The role is responsible for maintaining availability and performance of mission critical database systems that runs on Oracle. Additionally, provide day-to-day support and administration for enterprise-wide Oracle Database infrastructure and interconnected technologies to maintain performance,...

The Senior HR Manager at KOMPASS is responsible to look after the talent acquisition, policy development, objectives determination, and other human resource processes across KOMPASS Education. The Senior HR Manager is also responsible to develop Human Resources policies. **Language**: - fluent English and Arabic (preferred) Application Deadline:...

**About Us** Ready to change the world? We’re reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to...

**Project** Description**: The Site Reliability Engineer is a critical part of our SaaS platform strategy. In this role you will work closely with engineering to ensure the observability, availability and performance of Tricentis Products, you will join an established Cloud Operations team. As an SRE, you will work closely with product teams. You will...

**About the job Senior Specialist Support and Implementation**: Key responsibilities: Observing all switches performance from processing point of view. Investigate and analyze cases detected from different stakeholders and channels. Open and follow up until closure tickets with Vendors according to each type; inquires, notifications, bugs, improvements,...