Cabin Crew Manager

**Date**:9 Mar 2025

**Company**:Air Arabia Egypt (E5)

**Location**:Cairo, EG

**Country**:EG

**Job Purpose**
- To establish and maintain standardization in all the cabin services provided by Air Arabia across the entire network. Leads the function operations and performance ensuring productivity is in line with Company’s objectives and in compliance with quality standards and ECAA regulatory requirements. Achieves efficiency in manpower and operating costs whilst maintaining safety and security of operations, and reflecting a positive corporate image.**Key Result Responsibilities**
- 1. Oversees the Cabin Services operations and overall performance to ensure adherence by the Crew to the SOPs prescribed in the manual in line with ECAA and Air Arabia standards- 2. Leads the respective team, conducts on-board monitoring and checks, provides continuous support, motivation, coaching, and guidance to assist the team achieve efficiency in performance on all levels and at all times.- 3. Supports in managing the manpower planning and utilization in line with business needs and in compliance with the regulatory requirements.- 4. Advises on the manpower allocation in a cost-effective manner ensuring Company’s objectives for cost reduction are achieved.- 5. Supports partnership with Stakeholders/HR to ensure objective evaluation and validate members’ assessments; utilizes reports and input from various sources to decide on promotions, dismissals, general conduct, grooming, uniform, welfare, grievances, disciplinary, incentives, payments, etc..- 6. Evaluates the current practices and identify solutions to reduce operating costs, maximize on-board sales, and enhance customers’ satisfaction. Implements corrective measures needed to maximize productivity and enhance the overall customers’ experience.- 7. Partners with Training and Scheduling teams; ensures performance gaps are identified and bridged through effective development plan of mandatory, safety, and soft-skills trainings provided by instructors and properly adhered to by the CC members.- Key Result Responsibilities - Continued- 8. Partners with Training Manager to evaluate the Instructors’/Examiners’ training capabilities and define development plans needed to achieve better and objective training results.- 9. Cooperates with Safety, and Security to monitor the implementation and adherence of the Cabin Crew members to the related manuals; highlights safety trends, agrees on corrective measures, and implements accordingly.- 10. Partners with HOD to monitor the compliance of SLAs (catering, uniforms, in-flight products) with agreed terms.- 11. Supports the HOD in ensuring the cabin appearance and in-flight products comply with approved quality standards and corporate image; reports any shortfalls to concerned for corrective measures.- 12. Ensures Quality Assurance and internal/external audit requirements are effectively managed; conducts regular on-board checks and audits to minimize cash and items shortages, minimize customer complaints and ensure smooth work-flow.- 13. Carries out field trip visits to other Hubs and destinations to evaluate performance and provide necessary input and support. Updates oneself and team on all changes on the GCAA/CAA regulations affecting the related operations.**Qualifications (Academic, training, languages)**
- Diploma/Higher Secondary Certificate is acceptable for this role if combined with the necessary function-related experience; a bachelor Degree in Travel/ Tourism or any stream is preferable.
- Active/previous Cabin Crew License from ECAA or any other Civil Aviation Authorities.
- Basic Airport, security procedures and regulations exposure are a must.
- IATA principles & standards relating to security is an advantage.
- A certificate in “Human Factor” management would be a plus.
- Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value.
- Proficient in Microsoft Office, Advanced Excel is essential.
- Excellent in written and verbal communication skills, Technical reports writing, presentations, etc.
- Fluent in English Language, Arabic is an advantage.

**Work Experience**
- He/she should have experience in a leading role; low-cost airline experience is highly desirable.
- Working exposure on the Civil Aviation regulations, preferably ECAA, pertaining to legality and time limits for cabin crew, licensing, and SOPs (Standard Operating Procedures).
- Familiar with QA/Safety/Security/Ground Operations/Auditors manuals and practices related to and affecting Flight/Cabin Services Operations.
- Has diplomatic and tact skills, capable of dealing with difficult situations, emergencies, and threats with efficiency and commitment to successful safe results.
- Experienced in designing, implementing, and monitoring policies, procedures and manuals as per business requirements, quality standards, and regulations.
- Hands on operations with high pressure, heavy work-load, and ad-hoc scena