Quality Auditor

2 weeks ago


مصر, Egypt FlairsTech Full time

Details
Required Experience 2 - 4
- Department Customer Operations
- Career LevelSpecialist
Position Location Cairo

**Skills**:

Aspdotnet

Requirements and responsibilities

***:

- Monitor inbound calls and evaluate agent's performance concerning the quality of the service.
- Measure call quality, monitor, and analyze strategic customer service calls, and scrutinize their efficiency and effectiveness.
- Make sure that your team can conconvertery the caller into a satisfied customer
- Provide clear insight into performance driver's white hat pact performance
- Review the implementation and efficiency of quality and inspection systems.
- Design quality rules and guidelines to achieve the highest performance with team managers.
- Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability


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