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Technical Quality Coach-german Speaker vois
1 week ago
**Role Purpose**:
TProvide Technical Coaching and mentoring with all team members of incident management team to excel operation KPI and Identifies adverse performance trends, patterns and areas where improvement can be achieved.
**Key Accountabilities and Decision Ownership**:
- Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks
- Identify knowledge gaps within the operations area, analyze training needs and set up a training plan
- Conduct performance quality review of all team members to ensure operation standards and KPIs are met.
- Provide technical coaching for existing incident management team members on regular basis with providing monthly quality reports on the performance on individual level
- Provide Mentoring and Coaching of new comers to ensure a smooth transition from learning environment to daily production environment
- Verifies up-to-date information, process improvement, and Customer support effectively
- Explore new ideas/automation to solve team problems within the technology updates.
**Core Competencies, Knowledge and Experience**:
- Mentoring and Coaching skillset
- 4+ years of experience in Troubleshooting and Network Operations in IP Complex Solutions
- Advaned IP and Voice knowledge/ Experience in the area of Routing ,Switching and IP services (DNS,DHCP,..etc)
- Advanced knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
- Excellent Customer Orientation and high communication Skills
- CCNA certification
- Fluent in German (Written and Spoken)
- Minimum C1 Level
- Excellent Analytical Skills
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