Senior Solutions Engineer

3 months ago

القاهرة, Egypt Pelcro Full time

**Empowering businesses to deliver a 7-star billing experience**

Pelcro is a billing platform on a mission to transform how consumers and businesses interact. Companies worldwide rely on Pelcro to manage all their billing needs, helping them grow, accelerate payments, and unlock new revenue potential. We're leveraging AI to streamline billing processes and back-office operations, with a significant journey ahead. Pelcro processes over $100M in payments for businesses using our platform, and we're growing rapidly. With billions of data points generated, our platform offers unique insights and exciting opportunities.

Currently, only 19% of global payments occur online, and only 14% of retail sales are digital. This presents vast opportunities, especially with the rise of AI, LLMs, Instant Payments, and crypto. Join us to seize this potential and grow together.

We are seeking individuals who align with Pelcro's vision and values—strong **communicators** with high **integrity**, who remain **disciplined** through both good and challenging days. We cultivate a culture of **open-mindedness**, encourage **curiosity**, and consistently practice **gratitude**.

We prioritize investing in our culture, creating countless memories through team activities like field trips, go-karting, skeet shooting, buggies, horse riding, and more. Discover more about our vibrant culture on our careers page.

**Responsibilities**:

- Diagnose, troubleshoot, and resolve complex technical issues by diving deep into Pelcro’s solution and codebase.
- Communicate directly with clients to understand their needs, propose tailored solutions, and troubleshoot in real time.
- Plan and implement complex integrations, ensuring they align with client requirements and company goals.
- Collaborate with internal teams—technical, client services, and sales—to deliver technical solutions that meet both client and business objectives.
- Create and maintain technical documentation, processes, and best practices for internal teams and clients.
- Continuously improve integration processes and recommend scalable solutions.

**Qualifications**:

- 5-7 years of experience in a technical solutions or development role, with hands-on, client-facing experience.
- Strong coding skills with the ability to understand Pelcro’s architecture in depth.
- Experience with API integrations and troubleshooting complex technical issues.
- Excellent communication skills, capable of translating technical concepts for both technical and non-technical audiences.
- Strategic thinker with strong problem-solving skills, able to operate at both granular and high-level perspectives.
- Ability to work independently and take ownership of complex technical challenges.
- Experience with cloud platforms and infrastructure is a plus.
- Familiarity with SaaS environments and best practices for scaling technical solutions.

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