Junior, Operation Genesys Ivr

2 weeks ago


الجيزة, Egypt Orange Egypt Full time

As a Genesys IVR Operations Engineer, you will play a crucial role in ensuring the smooth operation and performance of our Genesys IVR system. You will be responsible for monitoring system health, troubleshooting issues, and implementing configuration changes.

**Key Responsibilities**:

- System Monitoring: Monitor the Genesys IVR system for performance issues, alerts, and errors.
- Incident Management: Respond to and resolve system incidents promptly and effectively.
- Configuration Management: Implement and maintain configuration changes to the Genesys IVR system.
- Problem Solving: Troubleshoot technical issues and identify root causes.
- Documentation: Maintain clear and up-to-date documentation of system configurations and procedures.
- Collaboration: Work closely with other teams, such as development and network operations, to ensure seamless system integration.

**Required Skills and Experience**:

- We seek fresh engineers from 0 to 2 years of experience.
- Basic understanding of Genesys IVR components (ACD, IVR, CTI, etc.)
- Strong problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Good programming knowledge (e.g., Java, JavaScript,SQL,PL/SQL)

**Contrat**:
CDI



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