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Channel Team Lead

1 month ago

Cairo, Egypt Souq.com for E-Commerce LLC Full time

Any Graduation - Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - Experience in handling live operation preferred (wherein troubleshooting and decisions have to be taken on the spot) - Good communication skills - written and spoken English

Job summary

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.

Key job responsibilities
- Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,

A day in the life

Core Job Fundamentals:

- Monitoring performance of the program daily
- Action plan to achieve the program targets
- Managing ramp ups/scouting
- Tracking program payment cycle
- Preparing daily performance summary

Internal stakeholders:

- Program POC
- Delivery Station Manager
- Delivery Station Team Leaders
- Fleet Supervisor
- Procurement
- Payment Team
- Learning Ambassador
- Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - People management experience essential. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable. - Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such as six sigma, Kaizen etc.