Bell Captain

Ensure that the bell desk is organized at all times.
- Keep the working area, clean and tidy always.
- Ensure that smooth and fast baggage handling for all arrival/departure guests.
- Maintain close relationships with reception/information/cashier as well as other departments.
- Attend all guest calls for Bell stand / Door Services related services.
- Delegate bell boys to pick up the baggage from guest rooms.
- For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
- Check the inventory of items on loan and all items are collected at the time of on or before check-out.
- All baggage movements are tagged and recorded.
- Update luggage movement register and sign off daily.
- Guest and other departments’ letters, and couriers are distributed properly and accurately.
- Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
- Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
- The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
- Help observe safety and security rules at all times.
- Alert the management of any unattended packages and strangers found on the premises.
- Check the daily arrival list for VVIPs or guests with functional needs.
- Prepare for group movements and ensure enough staffing is in place to handle groups.
- Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
- Recognize all returning and VIP guests, and welcome them back.
- Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
- Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and try to acknowledge them by name.
- Make deliveries to guest rooms as instructed.
- Store and retrieve luggage and other objects for guests.
- Be aware of daily hotel activities, and group and VIP arrivals.
- Communicate special guest requests to the assistant. Front Office Manager / Manager on Duty.
- Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
- Assist the security team in scanning all guest luggage.
- Offer assistance to all guests at times.
- Provide an efficient luggage storage, delivery, and collection service.
- Perform any other work as and when assigned by the management.

**Qualifications**
- Minimum 2 years of relevant experience
- Hotel fire procedures
- Hotel security procedures