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Associate City Manager Logistics
1 month ago
Role Summary/ Overview:
- Managing overall logistics of multiple cities across the country. Leading delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders/partners.
- Role Scope:
- Oversees all daily logistics-related operations-
- Directing, optimizing, and coordinating full order cycle-
- Leads communication with external suppliers-
- Supervise, and coach multiple rider managers and rider trainers-
- Oversees and ensures restaurant onboarding and training-
- Set up SOPs, policies, and tools for safety/compliance of riders and partners-
- Help with the coordination of marketing campaigns and activities across all brand entities-
- Coordinate with country logistics head on operational zone setup and special projects-
- Responsible for city rider experience and satisfaction score-
- Provide weekly updates to country management on projects & performance progress- What Did We Order?- Bachelor's Degree,-
- 3-4 years of experience in food/grocery tech industry is highly preferred at a supervisor/managerial level-
- Strong experience and capability in Data Analytics-
- Strong communication skills-
- People management skills: Experience of managing bigger group of people-
- Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams-
- Ability to analyze data and derive insights from comprehensive data reports-
- Ability to deal with ambiguity, work under pressure, handle stress
