Operations Analyst

2 months ago

القاهرة, Egypt DiDi Global Full time

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility driver platform while adding value to the marketplace in Egypt via executing new initiatives.

Role Responsibilities:

- Collecting, analyzing, and interpreting large volumes of data related to driver behavior, ride patterns, customer feedback, and operational efficiency.
- Assisting in the analysis of our extensive user database and contribute to the development and maintenance of intuitive dashboards that highlight key metrics and trends.
- Handling routine technical configurations within operational systems.
- Working in conjunction with the marketing team to support the planning and execution of marketing campaigns, special events, and promotions.
- Offering administrative and analytical support for cross-functional projects led by the Operations Manager. Help in managing timelines and ensuring effective communication among stakeholders to achieve project milestones and deliverables.
- Evaluating existing operational processes and workflows to identify inefficiencies and areas for improvement.

Role Qualifications:

- Bachelor’s degree in Business Administration, Economics, Statistics, or related field.
- 1-2 years of experience in a data analysis, business analysis, or similar role.
- Strong analytical skills with experience in using statistical tools and software.
- Proficient in Microsoft Excel and data visualization tools. SQL knowledge is a plus.
- Excellent organizational and communication skills.
- Ability to work effectively in a team and adapt to a rapidly changing environment.
- Excellent verbal and written communication skills.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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