Housekeeping Manager

2 months ago

مصر, Egypt Hilton Full time

Housekeeping Manager - Waldorf Astoria Heliopolis

Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests. What will I be doing?

Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper- Ensures all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned.
- Responsible to train supervisors and fulfill training role in the absence of the trainer. Handles guest complaints and follow through on required actions- Conducts all VIP room inspections, prior to inspection by an Assistant Executive Housekeeper, involvement in special projects associated within the housekeeping scope of responsibilities; manages the lost and found in conjunction with Loss Prevention Department.
- Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensures staff are trained and have the equipment to consistently deliver outstanding room product and personalized service.
- Ensure staffing levels cover business demands
- Ensure ongoing training to support the Executive Housekeeper
- Ensure communication meetings are conducted
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the team
- Deputise in absence of the Executive Housekeeper
- Provide excellent guest service
- Assist other departments wherever necessary

**What are we looking for?**

A Housekeeping Managerserving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Flexibility to respond to a range of different work situations
- Knowledge of Workplace, Health, Safety and Hygiene is essential
- Strong communication skills
- A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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