Senior Customer Representative

4 months ago


مصر, Egypt MSD Full time

**Responsibilities**:

- Builds an intimate knowledge of our Animal Health brands, their values and positioning.
- Promote our company's animal health brands to relevant stakeholders focusing on the value proposition.
- Liaise with all segments including dairy, fattening, vet units and vet clinics to fulfill their needs.
- Continuous cooperation with our company's technical team to provide customers with the best technical support.
- Work as a team with his/her peers to the extent supporting other territories if needed.
- Able to contact our company's regional team for any issues through the approved channels after discussion with his/her manager.
- Identifies issues with accounts and works with appropriate personnel and external parties to effectively communicate and resolve matters.
- Develops unique ways to grow our business with Key customers and provide solutions in the face of challenges.
- Initiate and finalize commercial deals with whole sellers and distributors especially potential ones in a smart and compliant way.
- Cooperate with the distributor’s teams especially the senior levels for problem solving commercial deals.
- Negotiates and secures mutually beneficial agreement that effectively link our company's resources to the long-term business needs of the customers.
- On a monthly basis, provides his boss with sales forecast.
- Liaise with sales manager and BUD to share territory issues and actions needed.
- Liaise with regulatory team for products update regarding new variations.
- Align with company strategic framework.
- Strictly follow company SOPs and compliance rules.

**Qualifications, Skills & Experience Required**
- Bachelor’s degree in Veterinary Medicine.
- Proven experience in animal health field, at least 5 years in ruminant business.
- Good communication in English both verbal and writing.
- Resident in Gharbia, Monofenia or Kafr El Sheikh.
- Good to excellent communication, relationship building and problem-solving skills.
- Proven planning, forecasting and negotiation skills
- Ability to work under pressure and in a multicultural environment.
- Ability to travel as needed.
- Minimal supervisory guidance and self-starter.
- Demonstrates accountability, commitment, and integrity behaviors.
- Good to excellent presentation and digital skills.
- Able to work independently with aligning with the company policy.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Remote

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R288740



  • مصر, Egypt Givaudan Full time

    Step into our world of creativity and joy! Senior Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and...


  • مصر, Egypt carnival trading Full time

    Carnival for trading is seeking for **Senior Sales Representative **, we know that at the heart of every successful business is a high-performing sales team. That’s why we’re seeking a qualified Senior Sales help grow our sales pipeline, bring in new client relationships, and drive new business revenue. In this role, you will be responsible for working...


  • مصر, Egypt Delta Trading And Commercial Agencies Full time

    **Company Description** Throughout its 22 years of existence, Delta Trading Co. has been actively involved in improving the printing industry in Egypt, and it has always sought solid opportunities to grow and an insistence on success by joining the Responsible, Reliable, and Promising Brands, investing in the professional caliber and resources needed to...


  • مصر, Egypt IBM Full time

    Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...


  • مصر, Egypt IBM Full time

    Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...


  • مصر, Egypt PK Global Full time

    Job Title: Senior Inside Sales Representative - English **Job Description**: Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for a Senior Inside Sales Representative responsible for Customer Acquisition to join our team. Today. We...


  • مصر, Egypt Sutherland Full time

    This is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer complaints,...


  • مصر, Egypt Sutherland Full time

    Role Description This is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer...


  • مصر, Egypt Teleperformance Full time

    **Company Description** Teleperformance is a global digital business services company that provides advanced and digitally-powered business services to streamline the operations of the world's leading brands. With a global scale and local presence, **Role Description** This is a **full-time on-site** role for a **Customer Service Representative.** The...


  • مصر, Egypt Block Gemini Full time

    We are looking for Customer Support Representative


  • مصر, Egypt Intelcia Egypt Full time

    We are currently hiring Customer Service Representatives to provide technical support and assist with billing queries for customers in the United States of America. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service and support. **Job Requirements**: - Fluent in English...


  • مصر, Egypt Sutherland Full time

    This is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer complaints,...


  • مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior...


  • مصر, Egypt Nok Human Capital Full time

    NOK human capital is hiring Customer Service Representatives for insurance company. - **Requirements**_: - Very Good English Level - Previous experience as a CSR for at least 6 months - Males only - Graduates only - Max age is 30 - **Benefits**:_ - Social and Medical Insurance After Probation period - Metro Subscription after probation period - Bus after...


  • مصر, Egypt Nok Human Capital Full time

    Customer Service representatives are needed for immediate hiring for a well-known medical insurance company located in Maadi. **Requirements**: - B1 English level. - Experience in call center - Cairo resident **Benefits**: - Social and medical Insurance - Free metro subscription 2 months training Pay: E£6,700.00 per month


  • مصر, Egypt Sutherland Global Services Full time

    Sutherland Cairo is hiring customer service professionals for AT&T account! We're looking for talented and motivated agents to join our team of customer service specialists. We offer a competitive salary and benefits package, including: - 24/7 transportation (Door-to-door transportation after 8:00 pm for girls) - highest salary in the market starting from...


  • مصر, Egypt Intelcia Full time

    **Position** The inbound customer service representative is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he/she must also finalize sales. Reporting to the team manager, his/her main missions are to: - Receiving incoming calls from...


  • مصر, Egypt Nok Human Capital Full time

    NOK is hiring customer service representatives. Rotational shifts from 9am to 10pm, any shifts after 10 will be from home. 2 days off rotational Work location Arkan Plaza, El Sheikh Zayed Transportation provided. Training 15 days paid. The dress code is semi-formal. English Salary: 6900 Net. **Salary**: E£6,900.00 per month Ability to Commute: -...


  • مصر, Egypt Block Gemini Full time

    Block Gemini is hiring a Results-oriented and highly motivated Customer Service Representative **Professional Experience**: - 2 Years of experience in providing exceptional customer service. - Skilled in effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction. - Proven ability to multitask, communicate effectively, and...


  • مصر, Egypt Block Gemini Full time

    Block Gemini is hiring a Results-oriented and highly motivated Customer Service Representative **Professional Experience**: - 2 Years of experience in providing exceptional customer service. - Skilled in effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction. - Proven ability to multitask, communicate effectively, and...