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Senior Customer Representative

1 month ago

مصر, Egypt MSD Full time

**Responsibilities**:

- Builds an intimate knowledge of our Animal Health brands, their values and positioning.
- Promote our company's animal health brands to relevant stakeholders focusing on the value proposition.
- Liaise with all segments including dairy, fattening, vet units and vet clinics to fulfill their needs.
- Continuous cooperation with our company's technical team to provide customers with the best technical support.
- Work as a team with his/her peers to the extent supporting other territories if needed.
- Able to contact our company's regional team for any issues through the approved channels after discussion with his/her manager.
- Identifies issues with accounts and works with appropriate personnel and external parties to effectively communicate and resolve matters.
- Develops unique ways to grow our business with Key customers and provide solutions in the face of challenges.
- Initiate and finalize commercial deals with whole sellers and distributors especially potential ones in a smart and compliant way.
- Cooperate with the distributor’s teams especially the senior levels for problem solving commercial deals.
- Negotiates and secures mutually beneficial agreement that effectively link our company's resources to the long-term business needs of the customers.
- On a monthly basis, provides his boss with sales forecast.
- Liaise with sales manager and BUD to share territory issues and actions needed.
- Liaise with regulatory team for products update regarding new variations.
- Align with company strategic framework.
- Strictly follow company SOPs and compliance rules.

**Qualifications, Skills & Experience Required**
- Bachelor’s degree in Veterinary Medicine.
- Proven experience in animal health field, at least 5 years in ruminant business.
- Good communication in English both verbal and writing.
- Resident in Gharbia, Monofenia or Kafr El Sheikh.
- Good to excellent communication, relationship building and problem-solving skills.
- Proven planning, forecasting and negotiation skills
- Ability to work under pressure and in a multicultural environment.
- Ability to travel as needed.
- Minimal supervisory guidance and self-starter.
- Demonstrates accountability, commitment, and integrity behaviors.
- Good to excellent presentation and digital skills.
- Able to work independently with aligning with the company policy.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Remote

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R288740