Operational Exellence Manager

4 days ago


مصر, Egypt AXA Egypt Full time

Support senior management in planning, managing and implementing the operation’s strategies.
- Responsible for improving the quality of operation outputs and efficient service platform on process and systems prospective.
- Building the quality assurance house for all operation service platforms (Production / Billing & Collection / Customer Careetc).
- Support PMO team as focal point for all issues related to operation’s objectives in any project’s scope.
- Assure all processes met the standard TAT and quality operation KPIs.
- Take the corrective actions and reporting for all gaps areas in operation workflows and processes notes.
- Continue processes improvement and maintaining the standard outputs for each process.
- Designs and implements changes to processes that improve results and reduce cost and eliminate waste.
- Coordinates with a variety of business units to develop, test, and refine business processes / practices.
- Leverages data to drive continuous improvement in areas such as productivity, quality, customer service, and sales.
- Responsible for preparation, execution and aftercare of Improvement Projects within the assigned work area.
- Working closely with the business unit managers define improvement plans and objectives that align to the corporate strategy - the Operational Excellence Roadmap.
- Measure progress and targeting of results from improvement projects against the Operational Excellence Roadmap.
- Coaching of change agents and management to ensure the maximum positive impact of the project for the Mitie stakeholders.
- Deliver proactive and effective communication related to improvement initiatives.
- Mobilize commitment for change and enable the continuous sustainment of change initiatives.
- Support Departmental statistical data analysis. This includes providing meaningful statistics that describe the day to day operations of the unit, identify strengths and opportunities for clinical outcomes improvement
- When assigned, completes special projects and performs other related duties according to agreed upon goals and parameters.
- Utilize Lean Six Sigma tools in quality improvement projects.
- Defining the strategy and mechanisms to measure success of strategy for your domain.
- Develop and implement scalable closed loop internal and external engagement mechanisms to enable team strategy.
- Work across peer teams and stakeholders to drive data driven process improvements to achieve resiliency, efficiency and scale for the issue support function.
- Responsible to assess team’s performance towards organizational goals and communicate progress and action plans to leadership and top management.
- Conduct deep dive analysis on issues affecting risk operations performance and provide perspective as an input into product development and process improvement for partner teams.
- Monitor and Provide metrics inputs to various reporting decks; communicate key performance indicators and process toward efficiency and effectiveness goals.
- Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
- Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
- Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
- Maintain transparent communication. Appropriately communicate organization information through department meetings and one-on-one meetings.
- Receive feedback from Assistant Managers and Supervisors for all business challenges, areas of improvement and set clear action plans.
- Ensure adherence to legal and company policies, procedures & vision and execute disciplinary actions if needed.
- Generate reports and presenting information to upper-level managers or other parties

**Skills**:

- TQM or Six Sigma is must.
- Minimum 10 years of relatable experience.
- Quality Assurance background
- English / Computer Skills.
- Good communication skills.
- Proactive person.
- Leadership & Problem solving skills.
- Monitoring and guidance skills.

**Job Details**:
Job Location

Cairo, Egypt

Job Role

Other

Career Level

Management

Years of Experience

Min: 8 Max: 10



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