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Technical Support Agent

1 month ago


مصر, Egypt Hadaf Full time

Responsibilities:

- Technical Support:

- Providing assistance to customers by helping troubleshoot and resolve technical issues with products or services.
- Ensuring customers have a positive experience through patient, understanding, and helpful customer service.
- Identifying, diagnosing, and solving technical problems promptly.
- Keeping detailed records of customer interactions, issues, and resolutions for future reference.
- Communicating technical information clearly to non-technical customers.
- Continuous Improvement:

- Staying updated with product updates, technical knowledge, and industry trends.

Qualifications:

- Essential:

- Strong knowledge of accounting principles.
- Proven experience in customer support; additional experience will be considered a plus.
- Good command of English.
- Organized and responsible with excellent communication and problem-solving skills.
- Ability to work well in a team environment.
- Preferred:

- Familiarity with ERP Systems or industry experience using help desk software and remote support tools.

Pay: E£1.00 - E£2.00 per month

Ability to commute/relocate:

- Hurghada: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English (required)