Account Advisor Ii
4 days ago
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
- Role Summary/Overview In customer care department, we are aiming to achieve the best customer experience by meeting Talabat’s business requirements and its values by serving Talabat customers through different channels.
- Role Scope - Handle incoming tasks through BOA which are related to pending and declined orders. - Update customers of their order status through outbound calls on cancellation, acceptance, and payment. - Make corrective actions whenever needed (even before needed) by aligning with middle management. - Handle all salesforce queues in relation to refund cases. - Prepare refund reports for all LOBs and send them based on the agreed TAT.
- What Did We Order?
- Education: Education level University graduate Major Any preferably Business Administration - Accounting section is Plus Experience: Years of experience 1 year Type of experience Contact Center, Skills Major Skill Sub - Skill Level of Proficiency Knowledge Areas SOP and systems competent English Proficiency Overall TOEIC scoring Minimum -Very Good English language Computer MS Office Good use of word and PowerPoint Highly skilled in excel
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