Pxt HRbp Cs

Bachelor’s degree or higher, in Human Resources or related field
- 4+ years of relevant HR experience.
- Hands-on approach.
- Excellent verbal and written communication skills.

The MENA Customer Service (CS) PXT team is looking for an HR Business Partner who obsesses over people experience, and loves working on challenging problems with a fun and amazing business

We are looking for a HR Business Partner based in Cairo, Egypt to support our Customer Service (CS) teams in the Middle East. The HR Business Partner will work with the CS team to drive results increasing organizational effectiveness and efficiency. This includes implementing annual HR programs such as talent reviews, promotions, succession planning, and action plans resulting from employee surveys. You will partner with your clients throughout the planning and execution for these programs, tying them back to our culture and the business strategy. You will also work to improve organizational design and structure, provide change leadership and management coaching, as well as design and deliver management training. You will lead and participate in cross group and company-wide projects on development of internal processes and policies, plus recognition and retention programs. You'll need strong analytic skills and the ability to translate business plans and goals into human resource capabilities needed to achieve results.

**Essential Duties and Responsibilities**:

- Work with senior management and other internal HR teams to develop and implement HR plans and solutions.
- Partner with business on organizational design, workforce planning, succession planning, and talent assessment and development.
- Provide management coaching to front line managers and senior leaders.
- Assess business unit's HR training needs and conduct 1:1 and group training sessions as appropriate.
- Review and analyze business metrics including data on employee experience and retention in order to recommend systemic improvements.
- Partner with the business to lead both annual and year-round talent review processes which focus on performance management and talent development.
- Provide compensation support including compensation planning, approval of salary actions, promotions and job re-leveling.
- Work with line managers and employees to address all types of employee relations issues, fairly representing all interests.

Cairo, EGY
- Post graduate degree in HR from a premiere institution.
- HR business partnering experience supporting a diverse multinational workforce.
- Experience managing talent and compensation programs independently.