Interpretation Trainer

**Join Our Team as an Interpretation Trainer at Future Group**:
Are you driven by the desire to bridge language gaps and promote global understanding? **Future Group**, a leader in translation and localization since 1994, is seeking a passionate Interpretation Trainer to enhance the skills of our interpreters. With a global presence in North & Latin America, Asia, Europe, and MEA, this role offers a fantastic opportunity to make a significant impact in a forward-thinking organization.

**Why Choose Future Group?**

At Future Group, we are committed to excellence and innovation. By joining our team, you will be part of a vibrant, international community that values growth and the advancement of global communications.

**Your Role**:
As an Interpretation Trainer, you will be instrumental in training and developing interpreters to ensure they provide top-quality services across different languages and markets. Your efforts will be vital in maintaining and improving the quality of our services, furthering our mission of seamless global communication.

**Key Responsibilities**:

- Deliver predefined training programs and adapt them based on trainee performance and program benchmarks.
- Utilise our LMS to combine self-study sessions with live training for an engaging learning experience.
- Develop and enhance training materials such as manuals, guides, and presentations.
- Review self-study sessions and technical training courses, recommending changes to our E-Learning team.
- Maintain and update a database of all training materials, sharing updates with fellow trainers.
- Coordinate and monitor program enrolment, schedules, logistics, testing, and satisfaction surveys.
- Monitor, review, and coach trainees on adherence, performance, and compliance with company standards.
- Maintain training records and report on performance activities, attendance, tests, certifications, and retraining needs.
- Provide feedback on trainee status to concerned parties and offer constructive feedback when requested.
- Support trainees during their shadowing period and organise guest speakers from various departments before final handover.
- Maintain training KPIs, including training attrition, conversion, and satisfaction rates.
- Perform other learning and development tasks as required by the business.
- Responsibilities may change to meet our evolving business needs._

**What We’re Looking For**:

- At least one (1) year of training experience, preferably in a call-centre environment.
- Fluent English proficiency at C1/C2 level.
- Experience in interpretation (OPI or VRI) is preferred.
- Knowledgeable in best practices for learning theories.
- Proficient computer skills, particularly with Microsoft Office Suite, and excellent communication skills.

**Working Conditions**:

- Flexible to work the US shift: 4 pm - 1 am Egypt time.
- Hybrid working model: 2 days onsite, 3 days remote.

**Seize This Opportunity**
- Don’t hesitate - become a vital part of Future Group today_