Head of Order to Cash- Service Delivery

3 weeks ago


مصر, Egypt Antal International Full time

We're hiring for "The First Manufacturing Shared Services Center" in Egypt that pertains to one of the big International companies

We're looking for an **Head of O2C** to handle the following:
**Key Responsibilities**:

- Accomplish Invoice to Cash service delivery objectives by planning and managing teams’ activities as required.
- Supervise and guide teams to achieve overall division objectives while enabling staff to reach their full potential.
- Develop and manage strong relations with stakeholders.
- Establish effective internal control measurement aligned with corporate and Finance internal control procedures.
- Ensure that monthly staff rebate, salary deduction and customer/channel partner (Staff) complaints are addressed within agreed SLA.
- Monitor and approve AR system Manual Invoice process, billing system adjustment postings and AR debtors schedules preparation.
- Perform reviews to confirm partners credit limit are applied with revisions and approvals received for temporary or permanent changes.
- Ensure that the channel partner commission are processed as per policy and agreed SLA.
- Ensure all month-end or periodic activities are performed as per calendar and accounting adjustment (write-off/write-back etc.) are performed timely in accordance with accounting policies.
- Coordinate with Sales and other Departments to effectively address billing and customer/ channel partner concerns/ issues.
- Review and ensure that only the authentic goodwill cases are approved.
- Identify, prioritize and implement various improvement initiatives to lead Invoice to Cash team through sustainable change.
- Conduct regular reviews with the teams and ensure that SLAs and KPIs are met or exceeded by the team.
- Review escalations and prepare mitigation plans, serving as a primary point of contact for escalation.

**Key requirements**:

- 12 to 15 years of experience.
- **Shared Services Center experience is a MUST**:

- Fluent English
- SAP user is a MUST
- People management experience
- Excellent communication & leadership competencies
- Problem solving mindset
- High level of agility
- Ability to establish the function from scratch
- A leader who can set a strategy & ensure its implementation


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