3pl Specialist

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge - shipping The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further - your journey begins with us

We are now calling on all **3PL Specialist** Heroes OTO is currently on the hunt for a seasoned **3PL Specialist** to join our team Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market Join us and let's conquer new horizons together

**Tasks & Responsibilities**:
- Monitor real-time operations and conduct day-to-day delivery activities;
- Manage live operations and handle real-time customer interactions;
- Resolve logístical issues promptly and troubleshoot issues;
- Ensure clear communication with delivery partners and customers during live operations;
- Live track delivery orders daily and Coordinate communication with internal teams for smooth order delivery.

**Requirements**:
For this role, it is essential to have- At least 5 years of experience in live operations within logistics or delivery
- BSc degree in a relevant field
- Fluency in both written and spoken English
- International shipping experience
- Strong analytical skills and proficiency with fleet management software
- Excellent communication and problem-solving abilities Flexibility and the ability to work collaboratively in a team 6 days a week & rotational shifts

It will be considered a big plus if you:

- Previous work in fast-growing SaaS start-ups

**Location**:
At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum - the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

**Benefits**:

- ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
- Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps - we've got your back with our Health Insurance coverage/fund depending on your location.
- Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up.
- Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together.
- Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
- Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
- Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all.
- Unlimited Days Off: Our unlimited days off policy is not just a perk; it's a reflection of our commitment to fostering a supportive and results-driven work environment. W value outcomes over hours, trusting our team to prioritize their responsibilities and take as much time as they need to return to work recharged and ready to contribute their best
- Umrah & Hajj: Beyond the grindstone, we've got your spiritual back. Umrah & Hajj support is our way of saying, "Your inner peace is a priority."
- 100% Technical Software: To keep you sharp in the tech game, we cover 100% of technical software expenses.
- Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO. We believe in constant learning for both personal and company-wide evolution. You will always be positively challenged & pushed to grow to your utmost potential.
- Supportive Team: We are growing fast and no two days look the same