Assistant Manager

7 months ago


مصر, Egypt Talent Pal Full time

Effectively identify and respond to Business Banking client needs.
- Ensure completion of client transaction in timely and quality manner.
- Support the quality initiative by reducing transaction defeats and cycle time.
- Incorporate EIB values into all activities.
- Add value to our clients through delivering on our EIB Banking experience.
- Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
- File maintenance.
- Preparing basic Memo.
- Any other task requested by your line Manager.
- Solid Knowledge of products and services.
- Address customer problems and complaints to achieve satisfactory resolutions.
- Resolve client problems and respond to inquiries quickly and effectively.
- Adhere to legal, corporate and regulator procedures.
- Assists staff on a day to day basis by conducting research, responding to inquiries, and assisting with the development of or revisions to policies and procedures.
- Work with Department Head on the oversight of the Bank’s compliance framework within the business unit.
- Assists with audit and compliance examinations, including requesting and preparing materials.
- Provides on-going support to the front line team on ad-hoc special reviews, risk assessments, compliance reviews, and other tasks.
- Assists the front line on monitoring and analysis of customer profiles.
- Ensure compliance and completion of regulatory initiatives/remediation projects.
- Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
- To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate.
- Assist employees on training programs.


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