Senior DevOps Engineer
1 month ago
**Role Purpose**:
**Core Competencies, Knowledge and Experience**:
- System integration and implementation of DevOps Tools.
- Full responsibility of migration and upgrading to new releases.
- Service management.
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- System integration and implementation of Kubernetes, Docker and APIGEE
- Full responsibility of migration and upgrading to new releases
- Ensure that all incidents are solved within the agreed SLA
- Update the technical documentation and the team knowledge base
- Troubleshooting and fixing database related issues.
- Performing all possible technical troubleshooting steps to solve the incidents and service requests
- Consulting with Vendor as appropriate
**Must have Technical / Professional Qualifications**:
- Kubernetes
- Docker
- Jira, Confluence and Github
- Micro services architecture
- Nexus, SonarQube are highly preferable
- AWS is a Plus
- UNIX/Linux administration
- Technical knowledge in IT infrastructure technologies (DNS, Proxy) and connectivity techniques
- Software or Web development skills are plus.
- Remedy background is a plus
- ITIL Foundation certification is a plus.
- Update the technical documentation and the team knowledge base.
- Ensure that service availability meet the business premium support.
- Ensure that the technical solution and root cause are clear and logic
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within the agreed SLA
- Achieving 95% of tasks on time
- Utilization per person (AUPR) to be 100% against workload
- Quality level of delivering the tasks maintained at 90%
- Innovating tool/Process to support the team or save team time per each quarter
- Build Team’s KDB
- 360 Feedback (Team/Customers/Management)
**Band: G2**:
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