Systems Analyst 3-support

2 weeks ago

مصر, Egypt Oracle Full time

Systems Analyst 3-Support - Techology - OIC/PaaS4SaaS -230000WA

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Principal Consultant Oracle Applications Technology -PaaS4SaaS - ALL TRACKS - CX, SCM, HCM, FIN/ERP, Technical - EBS and Fusion experience Join OFS**

**Systems Analyst - IC3**

**Who is Advanced Customer Services - OFS Oracle Functional Services?**

Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology

First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management

Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).

**Qualifications**
- Be able to operate independently to provide quality work products;
- Perform varied and complex duties and tasks that need independent judgment
- Have excellent communication skills - both written & verbal
- Have good interpersonal skills with ability to build rapport with all stakeholders
- Have ability to present ideas and solutions in a clear & concise manner
- Be self-motivated with a lot of energy and drive
- Have the ability and willingness to learn
- Have hands-on experience in supporting/integrating/Development (example : XML publisher, BI publisher enterprise ,Oracle designer, SQL & PLSQL, JDev, Java, ADF, HTML and CSS with JavaScript ) and extending Oracle Cloud (Financials, Distribution, Manufacturing, HCM)
- Have experience (Understanding of Data Model and Business process functionality and its data flow) in either Oracle Fusion and Oracle On-Premise Applications (Finance or Supply chain)
- Have hands-on Integration Web Services., OIC Integration
- Have experience of writing efficient and optimize code and understanding of performance tuning techniques
- Be willing to work in time zone aligned to customer needs

**Technology Space**

Infinite possibilities for the right talent. Flexibility to work in different tracks as a pert or a technical expert. And opportunities to gain expertise across multiple tracks:

- Oracle SaaS - Fusion HCM, ERP, SCM
- Oracle SaaS - CX suite of products
- Oracle SaaS - EPM Suite of products
- Oracle Analytics Cloud Services Oracle PaaS for SaaS
- Apps Unlimited - EBS, PSFT, JDE, Hyperion

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Detailed Description and J

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