Manager, Security Operation Center
4 weeks ago
**Duties and Responsibilities**
Accountable for overall project and program process quality
Ensures effective implementation of the End-to-End ITIL processes
Tracks process and optimize / update steps to improve
Runs process optimization programs with support from Program Manager, Service Manager and Operations Manager
Capacity plan initialization as per Contractual inputs.
Ensuring there is adequate IT capacity to meet required levels of agreed service.
Validate regularly to Project Team with the pipeline customers and prepare Business growth proposal based on it.
Ensure that the purchased capacity is justifiable in terms of business need, and the need to make the most efficient uses of those resources.
Ensure that the available supply of IT processing power matches the demand made by the business, both now and in the future.
Responsible to ensure to proactively detect when any issue due to capacity.
**Contract**:
Regular
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