Travel Experience Counselor Ii
3 weeks ago
Travel Experience Counselor II
- (2400002B)
**Purpose of the role**:
To provide a comprehensive Business Travel Consultancy to company clients. To assist in the achievement of short and long term budgeted financial objectives for the Service Centre Location through operational excellence and customer care and the achievement of personal targets and objectives set by the Manager.
**Main responsibilities**:
- Travel Consultancy
- To gain a thorough understanding of customer’s business needs
- To make suggestions and assist with itinerary planning
- To provide suitable solutions to problems and provide assistance to travel junior consultants
- To provide the best possible prices and advise the most suitable product(s)
- To suggest the products of preferred partners and suppliers and increase hotel sales.
- Adhere to and comply with customer Travel Policy
- To be aware of any business, environmental trends or issues that may affect the customer’s requirement and address their needs accordingly
- Customer Care
- Provide the highest level of customer care at all times
- Act with courtesy, speed and efficiency to build positive customer relationships
- To be aware of any problems or risks and identify these immediately to the Office Supervisor so that corrective action is taken
- Provide confirmations via CWT Itinerary
- Traveler Services
- To be aware of and adhere to Company procedures, policies, standards and best practices
- To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics
- To use standard booking systems within the location use of CWT PNR Express (Amadeus offices)
- To ensure all bookings are queued to Aqua for quality checks
- To attend and participate in all appropriate product training to ensure the best possible advice is given to our customers
- To continually look for opportunities for refining and improving office efficiency whilst maintaining Company and service standards
- To optimize usage of CRS/ Supplier websites for airline and general information in order to limit calls to Airlines’ support
- To optimize usage of HARP for all hotel bookings
- To be able to calculate and process reissues and refunds
- To insert all data necessary for management reports and accounting functions.
- To maintain security of passwords and confidentiality of Company and Customer information
- Correctly log emergency calls received by customers
- To effectively utilize the following CWT products.
- Colleagues
- To maintain a good working relationship with other team members and ensure a good working relationship within the Location and with other areas within the Company
- To assist other team members whenever necessary
- To mentor and monitor performance of less experienced members of the team as instructed by the Office Manager
- Administration
- To follow administration procedures according to Company standards
- Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents
- To inset CRS remarks for bookings made
- To conform to PCI standards
LI-ONSITE #LI-MS
- Qualifications
**Education & experience**
- College degree
- Minimum 4 years travel industry experience. Other criteria, such as good performance reviews, business knowledge, positive attitude, and teamwork are essential factors to be a Senior Travel Consultant. (vacancy must exist)
- Good command of the English language: Intermediate level (reading/ writing and speaking)
- Working knowledge of Microsoft Word, effective Internet browsing, MS office outlook
- Good interpersonal skills
Primary Location
:
Cairo
Work Arrangement
:
Office - CWT
Employment type
:
Standard
Job Family
:
Travel Counselors
Scope
:
Country
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Jan 29, 2024
-
Travel Experience Counselor Ii
2 weeks ago
مصر, Egypt CWT Full timeTravel Experience Counselor II - (24000067) **Purpose of the role**: Provides consultative customer support services to clients via multiple channels **Main responsibilities**: - Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts - Sells products that are of commercial value to CWT and contribute to CWT’s...
-
Travel Experience Counselor Ii
1 week ago
مصر, Egypt CWT Full timeTravel Experience Counselor II - (2400006L) **Purpose of the role**: Provides consultative customer support services to clients via multiple channels **Main responsibilities**: - Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts - Sells products that are of commercial value to CWT and contribute to CWT’s...
-
Travel Experience Counselor Iii
1 week ago
مصر, Egypt CWT Full timeTravel Experience Counselor III - (2400004P) **Purpose of the role**: To provide a comprehensive Business Travel Consultancy to company clients. To assist in the achievement of short and long term budgeted financial objectives for the Service Centre Location through operational excellence and customer care and the achievement of personal targets and...
-
Sports Counselor
1 week ago
مصر, Egypt Motiv8 sports egypt Full timeThis is a part-time hybrid role as a Camp Counselor at Motiv8sports. As a Camp Counselor, you will be responsible for organizing and leading various camp activities, ensuring the safety and well-being of participants, and fostering a positive and inclusive environment. Some work can be done remotely, but the role is primarily located in Cairo, Egypt. **Job...
-
Camp Counselor
3 weeks ago
مصر, Egypt HABIT CAMPS Full timeThis is a part-time, on-site role as a Camp Counselor at Habit Camps located in Cairo, Egypt. As a Camp Counselor, you will be responsible for leading and facilitating camp activities, maintaining a safe and supportive environment for campers, and assisting in the development and implementation of personalized plans to help campers build lasting habits. You...
-
Business Travel Consultant
4 weeks ago
مصر, Egypt CWT Full timeBusiness Travel Consultant - Egypt - (230000EJ) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with...
-
Travel Consultant
3 weeks ago
مصر, Egypt Trivia Travel Full time**Role Description**: This is a full-time on-site role for a Senior Travel Consultant at Trivia Travel. The Senior Travel Consultant will be responsible for providing personalized travel consulting services, managing travel arrangements, and ensuring excellent customer service. They will handle reservations, offer recommendations, and assist clients in...
-
School Counselor
3 weeks ago
مصر, Egypt GEMS Education Full timeAbout the Role We are looking for an experienced and passionate School Counselor (Psychologist) to join our Prime International Language School in 6 of October city. **The successful applicants will have the following**: A passion for providing outstanding teaching and driven to provide education at an exceptional level. Teachers enjoy an outstanding...
-
مصر, Egypt Magellan Health Full timeThis position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not...
-
Reservations Coordinator
4 weeks ago
مصر, Egypt Intrepid Travel Full time**Reservations Coordinator** As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but...
-
Field Service Rep Ii
1 week ago
مصر, Egypt Solar Turbines Full timeCareer Area: Manufacturing & Supply Chain **Job Description**: - Job Purpose_ - This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site preventive maintenance, inspection, overhaul and repair services. Also performs call-out services and commissioning activities on Solar...
-
Software Developer Ii
3 weeks ago
مصر, Egypt EKN Engineering Full time**Software Developer II** **Essential Functions** - Research and adapt to emerging technologies - Assist in solving technology related problems - Respond to after-hours emergencies as directed by management **Other Responsibilities** - Maintain an elevated level of accountability, recognizing the high-profile nature and security sensitivity of customer...
-
Contracting Manager
4 weeks ago
مصر, Egypt Intrepid Travel Full time**Contracting Manager - Egypt** As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet Travel to us is a force for good and we want to be the best travel company not just in the world,...
-
Contracting Manager
4 weeks ago
مصر, Egypt Intrepid Travel Full timeAs the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s...
-
Travel Advisor
6 days ago
مصر, Egypt Media Solutions Full timeNow Hiring - Travel Advisor (WORK REMOTELY FROM HOME) For AL HODA TRAVEL AND TOURISM Plan and sell transportations, accommodations, insurance and other travel services Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations Provide relevant information,...
-
Travel Supervisor
3 days ago
مصر, Egypt NAOS Solutions Full time**NAOS Solutions** is seeking a highly organized and detail-oriented individual to join our team as a T**ravel Supervisor**. In this role, you will be responsible for overseeing and managing all aspects of travel arrangements. As a Rravel Supervisor, you will be responsible for the day-to-day operations of the travel department, including supervising a team...
-
Junior Product Executive
4 weeks ago
مصر, Egypt Intrepid Travel Full time**Junior Product Executive** Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 30 years later, we’re proud to be the world’s largest travel B Corp with more than 950 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our...
-
Accounts Assistant
4 weeks ago
مصر, Egypt Intrepid Travel Full time**Accounts Assistant** As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but for...
-
Accounts Assistant
4 weeks ago
مصر, Egypt Intrepid Travel Full timeAs the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s...
-
Junior Product Executive
2 weeks ago
مصر, Egypt Intrepid Travel Full timeIntrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 30 years later, we’re proud to be the world’s largest travel B Corp with more than 950 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places...