Email Administration Team Head
2 weeks ago
1. Supervise installation, upgrade, monitoring, and maintenance of E-Mail system required for business communication.
2. Ensure the resolution of any raised issues related to the messaging system in an accurate and timely fashion to provide the maximum mail service availability.
6. Review Disaster Recovery (DR) scenarios, verify that the correct procedures are in place to be applied whenever needed, and supervise smooth failover to Disaster Recovery site to ensure DR readiness.
9. Lead and plan for all upgrades and configuration changes, abiding to the change management process to mitigate operational risks.
10. Provide guidance, knowledge transfer and consultancy to all team members to ensure high technical capability is cascaded properly.
11. Cooperates with other heads in the department in new initiatives aimed at enhancing collaboration tools through integrations to improve user experience.
Policies, Processes and Procedures
12. Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner.
Day-to-day Operations
13. Implement the day-to-day operations assigned to the IT Infrastructure Management department to ensure compliance with the established standards and procedures
Compliance
14. Comply with all relevant CBE regulations, banking laws, AML regulations, and internal policies and code of conduct to maintain sound legal position and mitigate any potential risks
Supervision
15. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and compliance with the set policies, processes, and procedures
**Requirements**:
Bachelor’s Degree in Communications/Computer Engineering or equivalent
- MS Exchange 2013 to 2019.
- MS ActiveSync.
- MS Exchange Archiving.
- Mail Gateways and content filtering.
- Knowledge of HCL Lotus Domino is a plus.
**- Mandatory Certifications**:
- Professional Certification in MS Exchange.
- MCSA in Active Directory and/or SQL are a plus.
**Skills**:
- Very good command of English and Arabic languages
- Very good Communication and Presentation skills
- Very good Analytical Thinking and problem-solving skills
- Very good Management skills in Planning, Time Management, and Project Management
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