Senior Implementation Consultant- Ip Lifecycle
2 weeks ago
We are looking for a Senior Implementation Consultant As a member of the Intellectual Property Group Professional Services team, you would be responsible for ensuring the world-class delivery of the IPfolio software solution to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget, relying on best practices and adhering to defined implementation methodologies. If this sounds like an opportunity you are interested in, then we would love to talk to you
Location...
This position is remote in select states
About You - experience, education, skills, and accomplishments
- Bachelor’s degree or equivalent relevant work experience
- 5 + years of work experience in the Intellectual Property field
- 3+ years of software implementation and/or consulting experience
It would be great if you also had...
- System administration experience with any IP software
- Knowledge of administrative capabilities
- Hands-on knowledge of Intellectual Property management best practices, filing procedures, data, business processes, and terminology
- Be able to work independently and in a collaborative setting
- Demonstrate leadership by being able to take initiative
- Ability to listen and understand client needs and establish credibility as a trusted advisor
- Experience leading cross-functional software implementation teams
What will you be doing in this role?
- Assume ownership of implementation projects from initiation to close and be accountable for ensuring the ultimate success of the project
- Manage and balance business stakeholders’ and client expectations regarding schedule, cost, and scope and ensure project requirements are developed, clearly defined, and agreed upon
- Manage implementation projects to ensure compliance with Professional Services implementation methodologies, best practices, and procedures to continually improve the quality of project delivery
- Monitor project progress to ensure timely completion of project tasks and proactive management and escalations related to possible scope and budget issues
- Monitor and report on implementation project key success metrics
- Assist in the continuous improvement and documentation related to standard operating procedures and processes for Intellectual Property Group Professional Services team implementations
- Support the Sales enablement process by assisting during demos, meeting with prospects to review business requirements and the implementation methodology, scoping projects, and drafting Statements of Work and Service Orders
About the team
IPfolio is the product the Clarivate product the team works on, and we are built on Salesforce. The projects range in size. They can be medium to enterprise projects, typically ranging from 4 months to a 1 year long. The team current has 7 Business Consultants, and 3 Technical Consultants. A project will typically include 1 or 2 Business Consultants and 1 or 2 Technical Consultants. Within the IPfolio team we have “business” consultants, these are the team members that know and understand the IP lifecycle and how the client will use IPfolio to support the IP lifecycle. The “technical” consultants are our Salesforce experts who can set up custom configurations within IPfolio.
Hours of work
- Full time, permanent
- Although duties are typically performed during normal business hours, occasional off-hours work may be required.
- 10% travel is required
LI-remote #remote
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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