Senior Quality Specialist

1 week ago

مصر, Egypt Dow Full time

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dow has an exciting opportunity for a Senior Quality Specialist, located in Cairo, Egypt. This role leads and executes all aspects of the quality program to profitably meet customer and product regulatory requirements related to the quality management system and related business quality strategies. Provides training, coaching, and overall guidance to enhance front line knowledge and accountability for quality across key roles. Promotes and enables a customer-focused culture across multiple plants or within a single plant with complex interfaces and/or requirements. Requires expanded conceptual and practical knowledge in own job discipline and broadens capabilities.

**Responsibilities**:

- Works on customer complaints and with RPE's on quality improvements.
- Investigates quality complaints, performs root cause investigation, and lead CAPA.
- Identifies and leads product quality improvement opportunities and problem-solving efforts at the plant level, as determined through data analysis, customer feedback, continual improvement projects, and other quality-related programs.
- Acts as key plant interface to build or enhance cross-functional relationships within a complex system, services, and flow of information between the plant and the customer, Purchasing, Supply chain, R&D/TS&D, Product Stewardship, Commercial organization related to the product quality/regulatory requirements related to the quality management system.
- Leads implementation and maintenance of the business/site quality programs which align to the Business Quality Strategy at the plant level.
- Provides an effective interface between customers and the plant to ensure consistent high-quality service to customers. Represents the “Voice of Customer” at the plant level.
- Ensures plant Operating Discipline system, procedures and guidelines meet quality system requirements, as appropriate and serves as element focal point for the quality requirements of the Operating Discipline Management System.
- Supports in continuous improvement projects.
- Continually improves effectiveness of the quality management system and demonstrates influential leadership in the execution of improvement opportunities.
- Generates and uses quality data to drive product quality improvements.
- Leads plant and/or site-level management of change activities related to product quality.
- Assists with the plant quality system audit program and conducts internal and third-party audits, in conjunction with Business or Site strategies, leveraging findings to drive continual improvement.
- Reviews and updates site procedures, when necessary, with global quality team.
- Reviews and approves new products introduced to the site, and approves tests applicability according to local lab capabilities.
- Various responsibilities overseeing the laboratory, including and not limited to:

- Performs complex analyses and interprets and reports analytical data.
- Provides analytical technology expertise to resolve process, product and analytical problems.
- Provides expertise for troubleshooting and repairing analytical instruments.
- Applies established analytical technologies to meet business needs.
- Provides input on analytical equipment capital plans.
- Manages lab equipment preventive maintenance and calibration plan with third-party.

**Qualifications**:

- A minimum of a Bachelor's degree with a Science, Pharmaceutical or Chemical Engineering is required.
- A minimum of 3-5 years quality, manufacturing or related experience required.
- ISO 9001:2015 Lead Auditor/Internal Auditor Certificate is a plus

Additional notes

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competi

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