Senior Business Intelligence
5 days ago
**Senior Business Intelligence & Reporting Leader - SecurID**
As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team
The Senior Business Intelligence role will be responsible for leading, overseeing, and executing the Customer Success analytics to provide data driven insights related to business performance, customer onboarding and adoption metrics, customer experience, including fueling our growth using predictive analytics as we transform into a more cloud based centric organization.
Your skills and expertise will play a key role in building and maturing Customer Success data analytics capabilities, establishing data informed decision-making culture by creating and optimizing tools, reports, KPIs, metrics, and dashboards used to enable value creation, risk mitigation, improve customer experience and operational excellence throughout the company.
**Responsibilities**:
- Assess and optimize BI reporting tools to support senior leadership in making data driven business decisions related to our growth metrics: ARR, TCV, renewals, expansions, customer experience (CSAT and NPS), license utilization, and churn rate.
- Identify and analyze trends based on customer segmentation, annual spent, license utilization, and other KPIs that will provide timely insights to key stakeholders.
- Ability to work in a cross functional dynamic team to tackle several data-related problems and provide potential solutions for them
- Work with a globally distributed leadership team across different time zones for full support and maximum impact
- Define stakeholder data consumption use-cases and tailor distribution of the insights via interactive dashboards, reports, and metrics to support all levels of the company including executive management, sales, success, support teams, and customers.
- The senior BI lead will be viewed as a strategic expert and is responsible for; the oversight of customer success metrics, prioritizing analytics work, collaborating and leading cross-departmental projects, and solving high-risk business problems.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Work as a BI lead to facilitate tracking, monitoring, and measure overall success of the CS function and the company.
- Strong communication skills and the ability to present to senior leadership as a persuasive advocate.
- Builds strong cross-functional relationships with various business stakeholders including IT team.
**Job Requirements**:
- MS/MBA/BS Analytics, Statistics, Math, and/or Data Analytics.
- 3+ years of leadership experience leading BI team and/or
- 7+ years of experience in business reporting, BI role, and analytics consulting.
- Advanced in Excel, VBA projects, excel charts, and data models.
- Experience with BI tools such as Power BI, Tableau, Alteryx, Python.
- Experience working with multiple disparate sources of data.
- Experience in working closely with sales, success, marketing, and product teams and the ability to influence stakeholders across different levels and teams.
- Familiarity working with CRM systems preferably SFDC.
- Flexibility in term of working hours needed (US Hours: 3PM to 11PM)
**Business Consulting/Insights Skills**:
- Thinking conceptually and practically
- Creative thinking
- Curiosity
- Problem-solving
- Communicating clearly with strong relationship management skills
- Collaboration with all job levels
- Organization and time management
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. _
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