Front Office Manager

2 weeks ago


مصر, Egypt Hilton Full time

Front Office Manager

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Front Office Manager

    2 weeks ago


    مصر, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    12 hours ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23136535 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas...


  • مصر, Egypt Hilton Cairo Heliopolis Full time

    As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22213649 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...


  • مصر, Egypt Talent Pal Full time

    Front Office Supervisor A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. What will I be doing? As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously...


  • مصر, Egypt Mabaret Al Asafra Hospitals Full time

    Mabaret Al Asafra Hospitals is hiring Front office manager Experience from 7 to 10 years أصبحت مستشفيات مبرة العصافرة من المستشفيات الرائدة فى مجال تقديم خدمات الرعاية الصحية بمدينة الاسكندرية. فعلى مدار 38 عاماً حظيت مستشفى مبرة...


  • مصر, Egypt MK Roots Full time

    We are looking for a highly skilled front office coordinator to join our team! Qualifications: - University Graduate. - Presentable. - Excellent in both oral and written English. - Outstanding communication skills. - Great organizational and multitasking abilities. Ability to commute/relocate: - Heliopolis: Reliably commute or planning to relocate before...


  • مصر, Egypt Hilton Full time

    Front Office Supervisor - Waldorf Astoria Heliopolis Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development...


  • مصر, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities...


  • مصر, Egypt Hilton Full time

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    2 weeks ago


    مصر, Egypt Hilton Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Desk Manager

    2 days ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23043091 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to...


  • مصر, Egypt Mixel Full time

    Greet, and welcome guests, create a positive office atmosphere and deliver excellent and professional impressions to visitors at all times. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Direct visitors to the appropriate person, office, or meeting room. Answer,...


  • مصر, Egypt Etisalat Egypt Full time

    **Front Office Network Engineer** **-** **(** **2300003N** **)** **Description** **Job Purpose** To monitor and repair the fixed broadband network to ensure smooth availability and stability of company’s network performance and internet service delivery to the customer. **Report To Position Name**  24/7/365 Network real-time monitoring for all...


  • مصر, Egypt AstraZeneca Full time

    The primary role of the "Receptionist & Office Coordinator" is to provide all operational services to office employees and manage AstraZeneca's front desk along with monitoring Health and Safety. **Main roles and responsibilities**: - Manage all bookings for meeting rooms and ensure all needed equipment is available - Arrange reservations and avoid...


  • مصر, Egypt Techno Office Egypt Full time

    Contact clients to understand their requirements - Visiting Clients continuously for promoting our services - Determine customer needs and propose appropriate service needs - Suggest company products/services that maximize client satisfaction - Achieve or exceed the allocated sales target and help others to do too - Coordinate sales effort with team members...

  • Duty Manager

    3 weeks ago


    مصر, Egypt Sofitel Cairo Nile El Gezirah Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • مصر, Egypt Link Development Full time

    Department: Digital Services Type: Full Time **Qualifications**: - Degree in Computer Science or related field. - Years of experience: 5-7 years of work experience in UI development. - Strong Experience with the essential front-end web development languages HTML5, CSS3, JavaScript and jQuery. - Strong experience with at least one JavaScript Framework such...

  • Front Desk Officer

    2 days ago


    مصر, Egypt Better Home Full time

    Serve visitors by greeting, welcoming, directing and announcing them appropriately Answer, screen and forward any incoming phone calls while providing basic information when needed Receive and sort daily mail/deliveries/couriers Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges) Update appointment...


  • مصر, Egypt Botzie Full time

    **Front-End & Back-End Developer** We are looking for both Frontend, Backend and Fullstack developers to join our team. We are an emerging technology company focused on long lasting and impactful tech solutions. **Backend - Responsibilities** As a developer, you will have the chance to work across the full spectrum of our systems. You will assist in the...