Service Implementation/lifecyle Manager Sie/slm(Cloud)

3 weeks ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
1.Missions

As a SIE/SLM Process OPS, your role is to facilitate and improve the work of operational teams during the build and run phases of OCB’s offers. The objective is to maintain the coherence between the Information System, the operational procedures and the marketed offers. In order to do so, you gather marketing needs and diffuse them in the standards processes and the configurations of the operational information system.

2.Activities:
Collect and analyze business needs and the vision from the Product Owner. Translate them into tool modelizations, procedures and trainings. Analyze the impact of the new product on processes, organizations and operational tools, propose the necessary adaptations and request validation from business experts.

Document the procedures related to the new product, up to the work instruction level (migration plans, user support guides, detailed procedures,...)

Coordinate the contribution of the various business, technology, quality and tools experts for the activities under his responsibility. Harmonize the design of new services within existing commercial and technical catalogs.

Produce the deliverables required for the adaptation of existing processes, procedures and tools.

Ensure that the proposed solution is well aligned with the overall strategy and process directions of Customer Journey Factory.

Build training materials and conducts training sessions to ensure that operational teams acquire the necessary know-how to properly operate the service.

Participate in the launch of the service and support the operational teams to manage the implementation of the first customers (as part of the pilot phases).

Participate in the follow-up of the improvement plans of the OCB offers, adapting tools and procedures according to new needs appearing during offer’s life.

The SIE is in charge of following activities:
Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration
Contribute to product Business Case definition by consolidating costs related to processes adaptation
Analyze impacts of new product introduction on processes, operational teams & organization and tools; propose related adaptation and seek for process owners approval
Define operational business requirements, consolidate arguments to justify required processes & tools adaptation
Harmonize new products & services conception within commercial and technical catalogs
Define, closely with IT stakeholders, end-to-end test plans; lead and/or execute testing phase, define corrective actions in order to guarantee proper tools set-up as defined to final end users
Document product related processes up to working instructions level (migration plan, user guidelines, detailed procedures )

Build training modules, lead & conduct training sessions to ensure operational teams are in position to operate new product
Be involved in product launch phase, be in support of operational teams during first customers set-up and implementation (including Pilot Phase)
Build and finalize formal handover towards lifecycle manager at the end of the project phase
All along the project duration, in accordance with the Project Manager, provide expected deliverables depending on defined project methodology (planning, process work stream description, risk management, activity reporting, etc.)

**Votre profil**:
Ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.

High level of autonomy & being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.

Project management skills

Knowledge of IT and the Cloud

You like to work in an AGILE method and team work.

Good interpersonal skills, a sense of communication and animation

Fluent in French / English

A good knowledge of ITIL processes

Certifications: ITILv4, SYNERGY, PMP, SAFE or equivalent would be an advantage

**Le plus de l'offre**:
**Experience**

Engineering or Business Administration degree with experience in Telecommunication

8 years+ experience preferably in multinational business environment (preferably on Cloud offers)

Behavioral skills skill target proficiency level expected

1 agility - advanced

2 flexibility - proficient

3 innovation - advanced

4 results driven - expert

5 communication - advanced

6 prioritization and balance - advanced

Professional skills skill target proficiency level expected

1 global effectiveness - advanced

2 customer service orientation - expert

3 operational and financial excellence - proficient

4 knowledge and development - advanced

5 teamworking and networking - expert

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together

  • Spa Service Expert

    6 days ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24185297 **Job Category**Spa **Location**Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns für die Einstellung einer vielfältigen Belegschaft...

  • Product Manager

    5 days ago

    القاهرة, Egypt Samsung Electronics Full time

    Position Summary 1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan. 2. Contribute to maximizing sales and profits and minimizing loss by managing product life-cycle and developing pricing strategy to meet the target sales for the product. Role and Responsibilities- 1. [Line-up management] Oversee the...

  • Senior Service Management Specialist

    4 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The objective of this function is to increase stability and availability of VOIS Egypt Office IT services Maintaining that all incidents resolved and all services recovered per agreed SLA, tracking, reporting and providing management information about all incidents classified based on impact and urgency, Reviewing and owning all...

  • Enterprise Cloud Architect

    4 days ago

    القاهرة, Egypt Giza Systems Full time

    The Role We are looking for an experienced Enterprise Cloud Architect to lead the: - Design, implementation, and optimization of cloud solutions for our clients. - Collaborating with stakeholders to develop scalable, secure, and cost-effective cloud architectures. - Ensuring best practices in cloud strategy, governance, and operations. - Having strong...

  • Cloud Infrastructure Engineer

    3 days ago

    القاهرة, Egypt P2H Arabia Full time

    **Who we are**: P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients. Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across...

  • Cloud Architect

    4 weeks ago

    القاهرة, Egypt Giza Systems Full time

    The Role - Design, implement and operate public cloud. - Design and architect OpenStack cloud solutions to meet business requirements. - Implement and manage OpenStack components, including Nova, Neutron, Cinder, and Glance. - Ensure high availability and scalability of the cloud infrastructure. - Collaborate with cross-functional teams to define cloud...

  • Google Cloud Security Engineer

    2 weeks ago

    القاهرة, Egypt DXC Technology Full time

    We are seeking a skilled GCP Security Engineer specializing in Network and Cloud Infrastructure Security to enhance our security posture across our Google Cloud Platform (GCP) environment. In this role, you will collaborate closely with development and operations teams to integrate security practices into the Cloud services. Key Responsibilities: - Network...

  • Event Service Expert

    5 days ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Stellenangebotsnummer** 24170903 **Tätigkeitskategorie** Food and Beverage & Culinary **Standort** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit...

  • Supervisor-at Your Service

    4 days ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24096117 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns für die...

  • Expert Service Operations(End to End Public Cloud

    5 days ago

    القاهرة, Egypt SITA Switzerland Sarl Full time

    Overview: **WELCOME TO SITA**: We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

  • F&b Service Expert

    3 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Stellenangebotsnummer** 24179607 **Tätigkeitskategorie** Food and Beverage & Culinary **Standort** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber für...

  • Service Delivery Manager

    4 weeks ago

    القاهرة, Egypt SWATX Full time

    The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...

  • F&b Service Expert

    3 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24207254 **Job Category**Food and Beverage & Culinary **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns für die...

  • F&b Service Expert

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Stellenangebotsnummer** 24181181 **Tätigkeitskategorie** Food and Beverage & Culinary **Standort** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir...

  • V-core - Cloud Solution Architect

    2 weeks ago

    القاهرة, Egypt Valeo Full time

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Manager On Duty

    4 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25034229 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt, 11757 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns...

  • Security Implementation Engineer

    2 weeks ago

    القاهرة, Egypt Orange Full time

    **Votre rôle**: - Implementation of different security solutions (firewalls, SDWAN, proxies, antivirus gateways, content filtering, intrusion detection and prevention, unified threat management, SIEM) - Responsibilities include all technical and administrative activities related to the build, configuration, integration, testing and handover of managed...

  • Cloud Project Manager vois

    3 days ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: The Cloud & Security programme is facing off into the Vodafone Business Operating Companies (OpCo) and IBM to ensure both parties are enabled to operate as part of the Vodafone/IBM Joint Venture. A series of projects will bring new products to market and require Vodafone to deliver pre-defined dependencies as part of the enablement. The...

  • Manager - Implementation Management Cairo

    4 days ago

    القاهرة, Egypt LSEG (London Stock Exchange Group) Full time

    We are looking for an experienced and dynamic person to lead a highly motivated team of Implementation Relationship Managers (IRMs) based in Cairo! Are you the ideal person who can inspire a team to implement our change programmes and new client implementations? Role summary: The role leads a team of IRMs, reporting into the Implementation Management...

  • Spa Service Expert

    3 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Stellenangebotsnummer** 24162416 **Tätigkeitskategorie** Spa **Standort** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir...