A/s Technical Support Sh
3 days ago
**Company**: MCV INDUSTRY ( egypt)
- **Job Purpose**:
Head the technical support team leading to customer satisfaction that will strengthen customers’ loyalty to MCV and Mercedes Benz, to maintain continued repeat sales Control major objectives regarding workshop activities in coordination with After Sales Manager
**Job Duties and Responsibilities**:
- Lead, support and coach the service staff in the technical issues ensuring that all the technical procedures in the workshop are complying with the high quality requirements
- Lead the technical standards and performance measures of the workshop in line with the company’s strategic direction and cascades it down to the technical supports and the training manager and monitors their performance
- Lead the compliance process by all related employees on technical basis
- Lead monthly technical and training reports, prepare a status report reflecting achievement versus plan, and take corrective action accordingly
- Lead total compliance efforts of the workshop team to the service manual
- Prepare the workshop team for the skill contest
- Appraise performance of own team - PMS
- Fulfill any additional tasks as per job need
**Job Skills and Abilities**:
- Fluent in English
- Very good communication & interpersonal skills
- Leadership Skills & customer relationship Management
- Advanced presentation skills & computer skills as well
- Strong analytical & problem solving skills
- Can work under pressure
- High ability in dealing with blue collars & technicians
**Qualifications**:
- BSC in Engineering Preferable (Automotive or Mechanical)
- 15 - 18 Years of Experience in the same field
- Strong technical background
- Diploma of Engineering is a must
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