Commercial Ops Manager

2 weeks ago


مصر, Egypt Mondia Group Full time

**ABOUT US**

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high-performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connectionsnow imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you

**ABOUT THE ROLE**

The purpose of our **Commercial Operations Manager **role is to be the prime contact to our customers for all commercial operations-related topics.
- Drive activities regarding Revenue Performance Management (acquisition, campaigns, and checking performance).
- Partner Management - Manage partner agreements, ensure compliance, and manage relationships to grow the portfolio of services and customer base.
- Work closely with Key Account Manager, Project Manager and with teams (Delivery, Marketing, Product Management, Content) which are key to our customers’ success
- Client Reporting (main KPIs, acquisition and engagement campaigns KPIs)
- Driving Internal User Acceptance Tests related to services that will be deployed with our customers.
- Business Requirement Specification ownership is mainly customer requirement analysis.
- Operations - Management of end-to-end delivery of all services in alignment with project delivery plan. Must be flexible to re-prioritize based on critical requirements.
- Support in Service Feature Road-Mapping (driven by Product Organization)

**Requirements**:
**ABOUT YOU**

Other qualifications include:

- Bachelor´s Degree in Business Administration, Marketing or similar
- A minimum of 3-5 years relevant experience within Product, Telecoms, or Media Content experience
- Good knowledge and experience in digital Products & Services within the Information and Communication Technology industry with a focus on mobile/digital
- Strong communication skills with a customer-centric approach
- Strong analytical skills



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